techinnovation

EXHIBITION: TECHINNOVATION (19-20 September 2017, Marina Bay Sands, Singapore)

CarPal is exhibiting at the upcoming TECHINNOVATION, a premier technology-industry brokerage event, which brings together international and Singapore technology providers and seekers to explore technology and business collaboration opportunities through open innovation. This year, over 120 exhibitors will be showcasing more than 300 emerging and ready-to-market technologies.

Date: 19 – 20 September 2017

Time: 8.30 am to 6.00 pm

Venue: Level 1, Halls A and B, Marina Bay Sands

Come join us and chat with our on-site associates to learn more about our innovative last-mile logistics services and solutions!

TECHINNOVATION is a premier technology-industry brokerage event organised by IPI.  It brings together international and Singapore technology providers and seekers to explore technology and business collaboration opportunities through open innovation. In its sixth year since its inception in 2012, it has grown to become a leading conference and exhibition in Singapore that focuses on the matching of industry’s needs to enabling technologies.

last-mile delivery trends

4 trends to look out for in logistics and last-mile delivery

The delivery landscape is progressing at an incredibly fast pace, and technology is at its centerstage, reshaping the entire supply chain into a more agile one as well as helping delight consumers along the way.

More companies are becoming smarter at managing omni-channel fulfilment processes, so it means they will progress from simply delivering items to innovating and ultimately changing the efficiency in the last-mile.

Being aware of the current logistics and last-mile trends will make a huge difference to businesses given the speed at which technology can disrupt the way companies operate.

last mile delivery trends

1. Same-day delivery becomes the norm

It’s known that Uber has disrupted the taxi industry considerably, changing the way consumers move around the city. On the other hand, big players in retail and eCommerce are also disrupting the industry by offering same-day delivery. One great example is Amazon, which has disrupted the delivery sector, pushing smaller players to change the way they work.

In order to stay relevant, companies know that they have to compete with the same levels of service like giant retailers provide, and even take it one step further, which is why they will decide to tap on same-day delivery services to stand out.

2. A mix of technology and service 

last mile delivery trends

To scale, companies will feel compelled to become automated and that means only one thing: integrating tech into their system. To stay relevant these days, companies have to focus on finding the right delivery management solution to ensure more efficient deliveries. In order to accomplish this, using tech to streamline operations and manage orders automatically is a must.

In order to streamline operations and ensure that deliveries are timely, it’s crucial to leverage your services with tech to facilitate delivery speed as well as better manage the distribution of orders.

It’s important to look for a solution that is flexible enough to be layered on top of existing technology to level-up the management of drivers and the optimization of orders.

Real-time tracking through smart devices is crucial, but also focusing on automated operations and smooth communication with drivers are important things to note here.

3. The concept of the “control tower” 

The concept of the “control tower” is increasingly becoming prevalent in the supply chain management and that means having the ability to track deliveries in real time, which in return helps make the delivery process more efficient. 

By creating a transparent environment which focuses on transparency, companies can be aware of the status of the orders from door-to-door, this reducing the risk of potential issues as well as gaining data on how to better manage orders.

If there are issues, companies have the right resources to get a live status update or retrieve the necessary information without depending on third parties. Visibility ensures that they have the data to know exactly which actions to take at each step of the process.

4. The use of in-house fleets and third party contractors 

A great number of companies use either in-house or third party services, but it’s not always the most optimal solution.

For many companies, being in full control of their operations is essential, which is why the idea of owning a fleet or even working exclusively with a delivery partner seems to be the desired solution. However, there are immediate limitations to this business model, such as relying on your own fleet reduces the chance of workforce growth as soon as the business demands it.

So what are the main features to look for in a fleet?

  • Transparency
  • Accountability
  • Retaining brand image
  • Flexibility

Many of the hurdles about choosing the right strategy for your delivery operations can be solved by tapping into partner companies, partner fleets and partner drivers to operate successfully in an open and flexible environment.

This idea is opening up great opportunities, allowing companies to grow their business with an unprecedented level of freedom, flexibility and scalability, pushing businesses to leverage already-existing technologies that can be layered on top of their current infrastructure.

logistics trends

on demand delivery

5 ways tech makes an impact on logistics and on-demand delivery

Demand for automation, personalized workflows and streamlining complicated operation processes have strongly contributed to a shift in how businesses have to operate today (causing the on-demand delivery sector to boom considerably) and creating a tight relationship between consumers and businesses.

Live tracking.png
As such, more companies need to level up their services and integrate innovative technology such as a delivery management software in their business models, which helps to make deliveries more efficient and personable.

In the last-mile sector, there are challenges that companies need to overcome like lack of visibility, allocation of drivers and speed as well as inefficiency. This means businesses will not only have to incorporate new technologies into their supply chains, but also adopt new strategies so they don’t risk becoming irrelevant in this competitive market.

But re-imagining logistics requires adaptability and constantly ensuring you are aware of what the trends are in both the last-mile and tech environments.

When real-time tech is coupled with traditional logistics business models, the result can be an intuitive, agile delivery operational workflow that will improve the performance of your business while allowing you to save cost at the same time. Here’s how.

  1. Tracking on-the-go

To help companies keep up with increasing demands, tech is transforming the supply chain considerably, offering more insight into what is happening at any time in the delivery process. Real-time visibility allows companies to identify potential issues and correct them before they escalate.

On demand delivery.png

Live tracking solutions which are fully integrated with digital devices are a game-changer as they allow companies to leverage technology to extend the visibility into the order until the last step of the process.

With this kind of next-gen infrastructure in place, businesses can streamline the delivery process, as well as establish and maintain a competitive advantage in the market.

  1. Access to data analytics

The integration of real-time information into interactive analytics allows companies to benefit from additional businesses capabilities as well as increase delivery efficiency and hence attract and retain more customers.

Data is no longer a phenomenon in this day and age, hence analytics is one of the most critical requirements for any business. This is why many experts will emphasize the importance of leveraging analytics to gain insight and uncover patterns related to processes, customers and trends.

With the help of data, you can also learn how much time and money it takes to serve specific customers in certain parts of cities, resulting in better optimizing routes that is also cost-saving. You can also forecast the likelihood of service issues due to disruptions or unexpected demand spikes.

This approach can take a brand to another level, turning the delivery experience into a starting point towards understanding and delighting customers.

  1. Smart route planning

Using inefficient routes will likely cause disruptions which will result in poor time management on your end. . With accurate algorithms which ensure that drivers complete most deliveries in the least amount of time, companies will be able to create a truly advanced end-to-end delivery platform, reducing fulfillment costs whilst delivering a top-notch experience.

The route optimization feature generates the most optimal route for the vehicle on-the-go, and with a single click, the rate will also be reduced accordingly. The route optimization feature communicates in real time with mapping interfaces to generate an accurate estimated time and rate.

  1. Efficient order management

Efficient Order Management.png
Order management is the centerpiece to any on-demand delivery solution as it allows companies to have access to an interface where they can schedule driver pick-ups and deliveries. This feature saves you time, helps keep an overview on all orders and tracks potential delays for on-demand and scheduled deliveries. This is important as it offers a complete end-to-end visibility of the delivery business.

  1. Customer satisfaction

With the help of modern technology, both businesses and consumers have unprecedented real-time visibility into the status of their order. With live notifications to keep consumers informed, businesses are not only adapting to consumers’ needs by delivering in a timely fashion, but also by delighting them throughout the process.
Satisfied customer.png

In order to thrive in this competitive industry, companies need to learn to adapt and build an infrastructure which will ultimately help them streamline operations. By having access to tech, companies will find it easier to prevent and fix inefficient processes on-the-go!

This article has been originally published on TradeGecko. 

 

b2b ecommerce

4 B2B eCommerce trends to watch

B2B eCommerce is a complex and constantly expanding ecosystem of online trade. With gross volume merchandise sales increasing each year, B2B transactions are projected to be worth approximately $7.66T in 2017 alone. This figure massively overshadows the Business-to-Consumer (B2C) market, which sits at about $2.14T in comparison.

With figures like these, it only makes sense to capitalize on the market and integrate the best technology to ignite your B2B growth. Below are four major trends in B2B eCommerce you’ll want to keep your eye on.

1. Transactions on the Go

Mobile devices have a significant impact on how businesses drive traffic, complete transactions, and manage their back end. Customers are increasingly using their devices for product and company research, and mobile responsiveness goes a long way to ensure optimized experiences. Customers using their desktop computers spend over $143 US per order, with mobile users averaging $114 US per purchase.  

With customers and clients shifting to more frequent mobile usage, business owners must find ways to be “always on” themselves, as mobile orders are more likely to come through outside of traditional operating hours. A system like TradeGecko Mobile lets you carry your business in your pocket. Your product catalog comes with you, so you can manage orders and interact with customers no matter where you are. Out of service range? The app syncs up when you’re back online.

2. Unique Personalization

b2b ecommerce

We’re not talking about adding personal monograms to products; personalization is now a factor in most online-buying journeys, both B2C and B2B. Personalizing your customers’ experience will help you stand out by giving them exactly what they want to see in terms of style, function, and features.

Amazon sets a great example of how to use personalization to drive sales. For example, the company’s sophisticated product suggestion module led to increase sales by 10-30%. Taking a page from Amazon’s book and suggesting related products links on your site that drive traffic to your B2B store could bring you similar success in the sales department.

In order to offer such features, you first need to ensure your online eCommerce site is up and running well. TradeGecko’s B2B eCommerce platform is perfect for both wholesalers looking to amplify their online store with key features like an intuitive interface consistent with their brand. Setting up your eCommerce store is simple and straightforward, and custom pricing allows you to scale the platform to your needs.

3. Multiple Channels, Multiple Sales

Wholesale eCommerce is a different game than B2C sales. However, more and more B2B businesses are expanding into multichannel sales in order to expand their customer base and remain competitive.

This is easier said than done, as B2C sales requires a different approach than B2B ecommerce. Look for a platform that accepts multiple currencies and syncs your inventory across channels instantly. Multichannel Sales operate across B2B, B2C, and marketplace platforms, allowing you to seamlessly manage your workflow with unparalleled visibility.

4. Effortless Digital Payments

Online payments have always been the payment method of choice for eCommerce, and with the advent of services like PayPal and Apple Pay, there are more ways for customers to pay online than ever before. Businesses need to be able to process and track payments in real time to keep up with the myriad ways customers can send funds.

This is where TradeGecko comes in. TradeGecko Payments integrates your payment processes with your order management, enabling you to send finalized invoices to your customers. You’ll retain customers and more easily convert new ones with a straightforward payment experience and an easy Pay Now button.

The Takeaway

Rapid advances in mobile sales, customer desire for personalization, integrated sales channels, and ease of digital payments are all driving trends behind B2B eCommerce growth. Order management and B2B eCommerce platforms, like TradeGecko, can help you keep up with these and other emerging trends. Making sales easier for your customers doesn’t have to be hard.

b2b ecommerce

Start your free 14-day trial with TradeGecko and capitalize on your business growth.

courier service singapore

3 Reasons Why You Need Visibility Over Your Drivers

It’s a know fact that customer expectations are higher now than ever when it comes to deliveries, fact which drives businesses to establish leaner operations.

Logistics infrastructures are changing, and with these new technological innovations, a lot more visibility is needed to maintain a competitive and efficient operational workflow. 

And what’s more, optimizing logistics has a significant and tangible impact beyond improving overall transparency and visibility.

For many companies, being in full control of their operations is essential, which is why the idea of having visibility into their fleet seems to be the desired solution.

This idea is opening up great opportunities, allowing companies to grow their business with an unprecedented level of freedom, flexibility and scalability.

So let’s take a look at why visibility into the fleet is extremely important.

1. Ensuring timely deliveries

It’s important for companies to have complete visibility over their own fleets, inventory and drivers to improve operations and leverage their services. On the customer end, consumers also want to have transparency into the delivery from end-to-end.

In order to adapt to the  growing demand for speed, versatility and quality triggered by consumers, more companies choose to change their delivery game by being in control of the operations and having the ability to manage their deliveries hands-on to ensure the process is timely.

Order monitoring also means keeping an overview on all orders and track potential delays for both on-demand and scheduled deliveries.

2. Resolving potential issues

courier service singapore

 

The secret to success is assigning orders at the right time and to the right resource and to make same-day optimal. Being able to monitor orders allows your teams to have access to an interface where they can schedule driver pick-ups and deliveries.

This feature saves you time, helps keep an overview on all orders and tracks potential delays for on-demand and scheduled deliveries. This is important as it offers a complete end-to-end visibility of the delivery business and anticipates any potential issues.

One of the greatest issues during the delivery process is not knowing when the order will be fulfilled and where the driver’s location is. Being in contact with your drivers through a real-time dashboard enables your team to provide the required information to customers on-the-go.

3. Greater management control

courier service singaporeDrivers are often the direct point of contact for customers so communication with them via an app and through a dashboard are essential keys to provide them with real-time information and support to do their job better — in turn this will reflect on improved customer service.

With greater management control, you can set and measure delivery departure and return times for each driver as well as set driver performance standards to achieve your goals!

 

courier service singapore

 

CarPal is one example of a software which taps on technology-driven optimization, aiming to revolutionize the last-mile ecosystem by offering a platform that has features like data analysis as well as order management and live tracking among others.

A unique highlight is the fact that we’re matching companies with a 10,000-freelance driver fleet allowing you to greatly improving the last-mile efficiency. Customers can then save on transportation costs and improve efficiency even without owning an in-house fleet!

flower delivery singapore

How Flower Delivery Is Changing In Singapore

Article written by A Better Florist

In a country that’s jam-packed with all kinds of flower shops, neatly tucked in on every single corner in every region, it’s difficult to imagine that a revolution of the floristry scene can even happen. You can’t turn a corner without having a wide array of blooms, just waiting for you to pick them up. It seems like you have it all, and flower shopping couldn’t get any easier.

But, as life gets busier every day, and 24-hour days don’t seem to be enough for people, the flower shops have recognized the need for modern, easier shopping needs, on the go. A Better Florist is a Singaporean florist that has made flower shopping so convenient, you won’t even take a second glance at a florist on the street ever again.

They have reinvented flower delivery in several ways, one of them being the way you order flowers. You can order flowers from the website, from your home computer, or your smartphone on-the-go, so you could be on your way to work or taking the public transportation and at the same time shopping for exclusive, luxurious blooms. It only takes a few clicks to select the right blooms and place the order.

It only takes a couple of minutes as well, because they’ve created beautiful bouquets and arrangements, but have given you just enough options so that you don’t waste time finding the most beautiful bouquet on the website.

Their selection is carefully put together, and every single option is worthy of your loved ones. No more frustration and scrolling through 100 pages to find something truly special, since everything is as unique and beautiful as it can be.

Another huge advantage is the delivery time. You would think that it’s normal for a flower shop to put you on a waiting list, because they’re too busy catering to millions of people.

But, A Better Florist has spread throughout the entire Singapore, and caters to everyone who places an order. Every single day. You long longer have to wait in line to get the perfect flowers, or order weeks in advance for your flowers to be ready on a specific date.

They have devised a trustworthy and efficient delivery system that enables you to receive your flowers on the same day, within only 90-minutes! It sounds unbelievable, but they really do pull it off.

And isn’t that something everyone needs? A reliable, talented florist who understands that you want something right now. Time indeed does fly by, but you don’t have to worry about that with this flower delivery that has set quite a challenge to all flower shops in Singapore.

amazon singapore delivery

What Does Amazon’s Launch Mean for Same-Day Delivery in Singapore?

Just a month ago, the news on Amazon acquiring Whole Foods in the US rocked the grocery retail industry for good reasons, but the event did more than simply disrupt the industry. With so many other avenues to tap on, smaller companies should take this as a leap forward and a potential to grow through customer-focused solutions that put emphasis on last-mile delivery.

While there are many industries in which Amazon has already expanded across the world, this disruption can only push smaller businesses to adapt to change through a new level of speed and flexibility. 

On 27th July 2017, Amazon Prime Now, dubbed as one of the company’s “most innovative products”, has just been launched in Singapore — and that means customers will be able to place orders for same-day or next-day deliveries. 

According to information on the Prime Now app, there are two delivery options for Singapore customers for a limited time: a S$5.99 fee for orders above S$40 for deliveries within two hours, and S$9.99 for one-hour deliveries. Two-hour shipping for orders more than S$40 will be free. Subsequently, users will have to access the app with a membership. 

 

What does this mean for smaller players on the market? 

amazon singapore delivery

While this may sound daunting to smaller companies, this new launch can actually work as a great benefit for local businesses as more consumers become used to receiving goods on the same day, fact which pushes smaller companies to adopt alternative tactics. 

Maarten Hemmes, CEO at CarPal, a leading on-demand supply chain management solution in Singapore, highlights that Amazon’s launch in Singapore pushes a movement (on-demand delivery within a few hours, for a reasonable fee) from the US to Southeast Asia.

According to Hemmes, CarPal was built with the same goal in mind. Today, local businesses – both B2C retailers and B2B logistics players – will have to enter this field in order to survive. To thrive, players will have to find a way to compete with Amazon without having to purchase warehouses and additional fleet, and that’s where CarPal can come in.

Next to providing the necessary technology, CarPal has been on the market for 3 years and has first-hand same-day delivery expertise as well as a fleet of 10,000 freelance drivers to help B2C and B2B businesses compete with big players like Amazon.

This isn’t done just for the sake of competition, but because Amazon will cause a major shift in the consumer landscape. Hence, businesses that will not adapt, will not survive.

Redefining logistics

amazon singapore delivery

Local businesses know that they can compete with the same levels of service like giants retailers provide, and even take it one step further.

Laszlo Kis-Horvath, sales manager at CarPal and a SEA logistics expert with over 5 years of experience in the region pinpoints that Amazon is expected to push local players in e-commerce and logistics to up their game significantly. As Amazon brings prime and same-day delivery at affordable rates and set a new standard on the market, companies will need to adapt to change.

The last-mile is only one part of the secret ingredients. Some other important aspects companies should focus on include strategically located and very efficient fulfillment centres combined with a mix of in-house or fixed contract drivers and flexible (crowdsourced) fleet that will ensure same-day deliveries at an attractive price point.

Adapting to change

To scale delivery operations, it’s important to find the right delivery management solution to ensure more efficient deliveries. In order to accomplish this, using tech to streamline operations and dispatch orders automatically is a must. 

Today, it’s extremely important to plan deliveries by forecasting orders. For instance, during peak times of the year, companies will require a more solid plan on how to deal with an increased order volume.

Companies can then build a healthy last-mile ecosystem by expanding their networks and tapping into a hybrid fleet to drive cost down.

Last-mile can become a sustainable ecosystem where your very own fleet and partnerships with local delivery companies are successfully growing your delivery logistics. If properly managed, this scenario can offer companies the flexibility to scale the business needs and use multiple resources that fit increased demand across multiple locations.

Using tech as a competitive edge

In order to streamline operations and ensure that deliveries are timely, it’s crucial to leverage your services with tech to facilitate delivery speed as well as better manage the distribution of orders.

It’s important to look for a solution that is flexible enough to be layered on top of existing technology to level-up the management of drivers and the optimization of orders.

Real-time tracking through smart devices, smooth communication with drivers, having visibility and managing orders easily, optimizing routes for faster and cheaper deliveries as well as tapping onto a hybrid fleet – these are all great features that will help companies move a step forward and get an edge up this competitive market.

3 Ways Data Analytics Is Changing On-Demand Delivery

Today, some of the last-mile delivery challenges are the lack of new technology and automation as well as speed of delivery which leads back to lack of information on one hand and huge data loss.

But, data analytics has become one of the pivotal driving forces in the logistics industry, and its most beneficial elements are when paired with a delivery management software. 

A delivery management software utilizes data analytics to efficiently direct the field workforce and last-mile delivery to their intended destinations, speeding up the delivery process while maintaining the quality of the delivery process. 

To work smarter and faster, more businesses choose to tap on insights from data so they can then further translate it into real actions and results. This is crucial as companies can now make sure that they fulfill all customer interactions in terms of deliveries and services in the best way possible.

Why is it important to leverage data in your organization?

To have a bigger picture of your operations and the analytical needs of service, it is important to know and answer your needs on a daily basis, as well as on a long-term strategic level.

The logistics world is incredibly complex, and technology is driving disruption so fast, that companies have to work smarter when trying to reduce operational costs and growing revenue while continuing to improve customer service, revenue and growth at the same time.

It’s safe to say that today, many companies attempt to optimize their supply chains and operations by using tools such as Excel and assigning their staff to manage the task, but this is an outdated method that doesn’t prove to be effective in any way.

delivery management analytics

However, there are many organizations that utilize a supply chain network optimization and analytics to gain insight into their customers and operations that result in those companies becoming leaders in their respective industry.

Data analytics is one of the most critical requirements for any business and many experts will emphasize the importance of leveraging analytics to gain insight and uncover hidden patterns related to processes, customers and trends.

Here’s how it will ultimately help your organization.

1. Improve performance and delivery quality

delivery management analytics

With an interactive analytics page, you’ll be able to experience transparency by viewing historical data on orders, drivers and customers in actionable graphics, making it easier to identify peak hours, seasonality, as well as forecast future delivery needs. This is valuable insight into how you can manage orders in the future as well as gain great feedback that’ll help you better coordinate jobs with your staff.

For example, you can also learn how much time and money it takes to serve specific customers in certain parts of cities, or where vehicles run into congestion, resulting in better optimizing routes that will save you money. You can also forecast the likelihood of service issues due to disruptions or unexpected demand spikes.

delivery management analytics

Primarily known for streamlining operations, it’s important to note that data analysis brings ROI to a business by identifying patterns that help reduce operational costs. This approach can take a brand to another level, turning the delivery experience into a jumping-off point towards understanding and delighting customers.

2. Experience operational efficiency

By having access to analytics on-the-go, your company can leverage an advanced end-to-end delivery that will delight customers and drivers at the same time.

Data from your route optimization feature, which generates the most optimal route for the vehicle together with the changed rate, becomes incredibly important as it will generate an accurate estimated time and rate in real time.

Planning and scheduling deliveries play an important role in the daily life of any supply chain manager, especially because these activities have a direct impact in the overall customer experience.

By using analytics and real-time data collection, staff can plan ahead in terms of demand and delivery efforts, schedule and optimize the transportation routes, improve the number of orders that are on time and minimize the cost of getting returned items, knowing that problems can be tackled and solved on-the-go.

3. Enjoy better levels of service

delivery management analyticsAs customers dictate the way last-mile delivery happens, companies need to rethink the way they go about daily deliveries. Consumers have higher expectations, and these expectations ultimately influence the overall delivery experience.

As more consumers want same-day, and even one-hour delivery, measuring how quickly a delivery gets to its final destination, from the time it is being dispatched or ordered, the collected data makes for a powerful metric to look at when figuring out how to optimize your supply chain.

Data can also pinpoint challenges in the last-mile operations like communication problems during delivery, unexpected issues or failed delivery statuses. These are common problems in logistics companies, mainly due to lack of data availability which can help solve these problems in real time.

The conclusion?

When facing increased on-demand requests, companies find it difficult to deal with the surge in orders, so the challenge remains to tap onto useful data that helps manage those orders and ultimately finds the best balance between speed and cost.

CarPal is one example of a software which taps on technology-driven optimization, aiming to revolutionize the last-mile ecosystem by offering a platform that has features like data analysis as well as order management and live tracking among others.

Another unique feature is the fact that we’re matching companies with our own 10,000-freelance driver fleet allowing you to greatly improving the last-mile efficiency. Customers can then save on transportation costs and improve efficiency even without owning an in-house fleet!

delivery management analytics

fleet management

Fleet Management – Managing In-House Drivers and Contractors

In the era of eCommerce giants like Amazon and Alibaba, which are always aiming to be faster and cheaper than other companies, smaller companies are constantly feeling pressured to change the way they operate. 

As these big players are even developing their own distribution strategy, smaller retailers around the world are starting to face challenges when deciding how to manage their deliveries, and are being forced to improve their overall delivery logistics strategy.

Last-mile delivery challenges

But competitors aside, if we think about the last-mile sector itself, we can easily pinpoint a few extra challenges it faces today. Among the most important ones are inefficient operations and speed of delivery. Why? As online retail is booming, the volume of orders is on the rise, which implicitly creates a surge in last-minute deliveries and on-demand requests.

We live in a fast-paced digital world where online purchases and deliveries happen continuously. With big players which continuously change the pace of the e-commerce landscape by offering a wealth of options, consumers’ behaviour is also changing. Today, chances are as a digital shopper, you want to receive your delivery on the same day you placed it and that’s completely understandable.

But due to this unpredictable volume in orders, many small companies are faced with unprecedented challenges and can easily lose out in the long-run due to the inability to fully-utilize their available resources.

As retailers are facing these challenges, the immediate concern is deciding how to manage the delivery operations better. Build an in-house fleet or outsource it?

A renowned – and possible – solution would be the Uber example, which is known to have changed the way taxi sharing works by allowing drivers to become a part of their “fleet”. In other industries, smaller businesses will also apply this methods and look for similar solutions that provide them with the flexibility to manage their deliveries through a network of smaller partners.

So, build an in-house fleet or outsource it? 

For many companies, being in full control of their operations is essential, which is why the idea of owning a fleet or even working exclusively with a delivery partner seems to be the desired solution. However, there are immediate limitations to this business model, such as relying on your own fleet reduces the chance of workforce growth as soon as the business demands it.

Many of the hurdles about choosing the right strategy for your delivery operations can be solved with tech that helps partner companies, partner fleets and partner drivers to operate successfully in an open and flexible environment.

With a smart centralized management system and leveraging a hybrid fleet, businesses would then be able to optimize operations whilst lowering costs.  This new idea is opening up great opportunities, allowing companies to grow their business with an unprecedented level of freedom, flexibility and scalability.

Create a healthy driver ecosystem

fleet management

 

With CarPal, last-mile can become a sustainable ecosystem where your very own fleet and partnerships with local delivery companies are successfully growing your delivery logistics. If properly managed, this scenario can offer companies the flexibility to scale their business needs and use multiple resources that fit increased demand across multiple locations.

Also, by tapping into a pool of freelance drivers, companies have the flexibility to take on new jobs without sacrificing their usual jobs due to exclusivity agreements.

Case study for company X

fleet management

fleet management

By allowing businesses to optimize the delivery orders and match the best available driver, you can bring delivery costs down and gain more control over your own delivery fleet as well as have the ability to tap into third-party drivers, without actually having to purchase any vehicles or hire additional staff.

Conclusion

During peak seasons or when facing increased on-demand requests, companies find it difficult to deal with the surge in orders so the challenge that arises is whether or not to hire full-time drivers. 

With CarPal, companies can build a healthy last-mile ecosystem by expanding their networks and tap into our very own pool of 10,000 freelancer drivers to drive cost down. At the same time, drivers can fully utilize their time to take delivery jobs in a more consistent manner.

Tapping into another fleet will allow you to bring the delivery cost down, gain control over your own delivery fleet, and have the ability to tap into third-party drivers without having to purchase any vehicles or hire additional staff.

To implement this idea, companies will definitely to try new models based on what works for them better. That means using their own, internal fleets, external fleets, partner companies, and even crowd-sourced resources that can be aligned to reach customers in the best and most efficient way.

on demand flower delivery

Why On-Demand Delivery Is Changing Flower Delivery One Bouquet at a Time

It’s a known fact that on-demand delivery for a large variety of products and services is becoming more and more popular — and flower delivery is one area where this business model has considerably changed and improved over time. CarPal sheds light on what the-demand delivery sector means for the flower industry and what it has to offer when coupled with tech.

If we look at the traditional floral industry model, we’ll quickly realize the process involves so many steps from farmers growing the flowers to sending the flowers to distributors, who sell them to wholesalers, who then finally sell them to florists.

While the flower industry has always thrived, there have also been numerous challenges throughout the journey; but in today’s digital era, there is definitely a renewed interest in flowers as online florists have made buying flowers easier and more accessible.

Today, the process of ordering flowers is much simpler, allowing you to easily browse online and selecting from a large variety of well-curated blooms.

One avenue that helps to speed up the process is on-demand delivery, which aims to eliminate the long, cumbersome international supply chain that transports fresh blooms to consumers in a cool environment. Instead, on-demand delivery pledges to focus on sourcing fresh flowers that don’t spend weeks in a cold-storage warehouse.

Because of the long supply chain process and without a sustainable solution, the consumer will probably get a product with a short shelf life at an inflated price.

But what on-demand delivery seeks to do is to considerably cut the farm-to-vase time, so that flowers can last longer in the customer’s home. On top of focusing on ethically-sourced flowers, many online flower delivery businesses even pledge one-hour delivery of fresh bouquets.

Leverage flower services with technology
There is a growing recognition that on-demand delivery can be key to operational efficiency, customer satisfaction and cost reduction. And today, modern technologies such as delivery management softwares have opened new doors, driving the traditional flower delivery ecosystem to new heights.

Communication is key

on demand flower delivery
In the flower delivery business, coordination is the fine line between success and failure. This means focusing on visibility and communication between customers, your drivers and third parties that are essential for last-mile delivery.

As flowers are time-sensitive, knowing when the product leaves your hands and when it gets in the possession of your customer is a crucial step in the delivery process.

What’s beneficial is that with the use of a smart device, both companies and consumers can make use of tools that enable delivery providers to update customers on their order status in real time.

For instance, customers can be alerted when their order has been shipped, and the delivery provider can provide information regarding expected delivery date and time and whether a customer signature is required. Also, the customers will also be notified when a package is available for pickup at a pickup location.

Keep customers satisfied
With the boom of online shopping, consumers’ expectations have also changed considerably. We want faster and better services, but what makes such service level feasible is ensuring to constantly manage and optimize deliveries on-the-go and automate the processes.

Simplify the delivery process
By making on-demand flower delivery a quintessential part of the business, online flower companies can focus more on the product itself as well as accepting and preparing online orders. This will definitely be a more effective way to operate an online business without the hassle of arranging deliveries.

on demand flower delivery