same day delivery singapore

On Mother’s Day, Convenience Takes Center Stage in On-Demand Delivery

We live busy lives and, for many of us, it’s important to take advantage of the convenience of same day delivery.

With Mother’s Day just around the corner, managing an influx of deliveries and putting together everything that is needed becomes difficult for companies, especially when not having an in-house fleet to efficiently take care of the operations.

Whether it’s sending out fresh bouquets of flowers or buying cakes online, consumers are accustomed to convenient options so companies need to start working with a same-day delivery service partner that provides a great experience while allowing them to be efficient at the same time.

Customers want flexibility and assurance

goods delivery service singapore

With CarPal, enterprise and small businesses alike can offer all the perks customers look for in delivery. Customers select a convenient delivery window and can use CarPal’s booking platform to ensure all their deliveries will be fulfiled on time. Whether you’re a florist, baker, or any of the thousands of businesses that can benefit from same-day delivery, you can sign up and get a quote instantly and our friendly customer support will quickly get back to you. 

Keep in mind that not only does offering same day delivery provide your customers with the options and convenience they want, but it also allows companies to focus on better managing their business. 

By providing you with same-day delivery services, CarPal makes focusing on the core of your business easier while improving the experience for your customers.

For Mother’s Day, companies can start outsourcing their deliveries 

For Mother’s Day, one of the most popular use cases for same-day delivery is flower delivery. Consumers want their bouquets freshly cut and delivered quickly, making the flower delivery business difficult to manage.

According to Happy Bunch, “flower delivery is about delivering happiness and important messages to recipients. It is a highly emotional process for customers who order flowers and anxiously wait for the delivery to be completed. The delivery status update is a crucial feature for customers even up till today.”

Before companies like CarPal, traditional flower shops were forced to hire drivers and rent vans, making a costly investment in delivery networks so they could service their own orders. But today, florists can simply tap on a delivery partner to do their deliveries, while they focus on preparing the bouquets on time for their clients!

Here’s what Happy Bunch has to say about CarPal’s service:

Happy Bunch and Carpal are fully committed to improve the delivery operations through smart technology, and continue to make improvements to deliver a delightful customer experience in the Singapore market. All to achieve our mission of delivering flowers and happiness in a simple, affordable and convenient way in this little red dot.

Unpredictable volume calls for extra help

Due to an unpredictable volume of orders, many companies are faced with challenges and can easily lose out as they don’t have enough resources to get their orders delivered to the clients.

On occasions like Mother’s Day when there’s a surge in orders, companies might need to come up with an alternative solution.

As you might be aware, the costs associated with investing in vehicles, hiring and managing staff quickly add up during this period, so the best way to deal with the issue would be using a 3rd party delivery partner.

By partnering with an experienced delivery company, food companies, florists and bakeries can have the ability to meet their fulfilment rate and offer a great customer service to their clients.

CarPal’s same-day delivery service allows such businesses to effectively offer customers a topnotch service such as choice, speed and flexibility.

By allowing businesses to easily plug into our dynamic delivery network, we offer you the ability to easily manage your operations whilst focusing on growth.

same day delivery service

same day delivery service

The Advantages of Using a Third Party Same Day Delivery Partner

Thanks to flexible delivery windows and affordable rates, same day delivery has become an essential service to many businesses and individuals.

Same-day delivery has become the norm in today’s working environment and through tech and new strategies, it has become more accessible than ever.

For both individuals and businesses who need to deliver parcels across town within hours, this concept represents a great opportunity to build a successful operations infrastructure based on efficiency and growth.

In case you’re not aware of the benefits same-day delivery offers, CarPal sheds light on how this type of service can be beneficial for your business.

Growth: high fulfilment 

same day delivery service

When dealing with the unpredictable volume of orders, many companies are faced with challenges and can easily lose out in the long-run due to the inability to fully-utilize their available resources.

For many of these companies, there are peak periods like holidays when there’s a surge in orders, and this can only mean that they wouldn’t be able to fulfil all the orders on time. To improve this aspect and also keep their customers happy, such companies might need to come up with an alternative solution.

But there’s a challenge with this scenario; the costs associated with investing in vehicles, hiring and managing staff quickly add up during this period, so the best way to deal with the issue would be to utilize a crowd-sourced solution.

However, these issues can be solved with a delivery service that uses the gig economy as part of their business model to successfully operate in an open and flexible environment.

By partnering with such an experienced delivery partner, businesses will have the ability to meet their fulfilment rate and offer better customer service to their clients.

Flexibility & convenience: crowdsourcing

same day delivery service

CarPal’s platform allows businesses to quickly tap into the benefits of a crowdsourced delivery network. There’s absolutely no need for you to invest in an in-house delivery driver, van, or logistics strategy. With more than 10,000 freelance drivers that you can tap into daily to fulfil your deliveries, you can easily create a healthy delivery ecosystem. After all, your main goal is to provide a seamless, efficient and professional experience from the point of purchase all the way to the delivery itself.

Better experience: customer support

same day delivery service

We know the challenges of running a business from end-to-end, but we are also aware that having the bandwidth to manage customer support is an entirely new issue. Together with outsourcing the actual delivering of items, businesses are able to tap into customer success team as well, taking another item off the full plates of busy daily operations.

This means that together with perfecting your delivery operations, you can plan the success of your deliveries through another touchpoint – a seasoned customer support team who can help create a good experience for your company. This way, you can rest assured that all steps of the delivery operations are handled in a professional way.

same day delivery service

same day delivery

How to enjoy a better same day delivery experience in Singapore

Every customer and company appreciates convenience and flexibility – and your customer experience should be no different.

This is why implementing same-day delivery into your day-to-day business helps you run a leaner operation and become more productive.

If you need to deliver a cake, a meal or a bouquet of flower, tapping into services like CarPal’s delivery service can make the entire experience much more flexible and easy as we take transporting such items across town seriously and work around saving you time and money.

We know that traditional courier services can often be inefficient. Many don’t take online orders, forcing you to use traditional methods. And it’s a fact that today, few companies offer package tracking.

CarPal has taken the intricacies of local delivery and moved them onto an intuitive digital and mobile platform. Having the latest transportation technology offered with affordable, innovative pricing, moving items around town has never been more accessible or affordable for local businesses and individuals.

We want to make it easier for you to deliver things around the city. Here’s how you can make your on-demand experience easier.

Schedule deliveries with a few clicks

Convenience is always a bonus. By definition, customers’ lives are made easier when tasks are made more convenient.

That’s why we can offer scheduling delivery windows for same day delivery. Giving you the option to choose when packages will arrive makes the entire experience much more manageable.

With CarPal’s same-day platform, offering the highest level of convenience for customers is just a few clicks away as a driver is assigned to the delivery quickly and customers have the ability to reschedule that delivery when they need to.

Customer support is vital

same day delivery singapore

If creating and managing a delivery weren’t enough, having the bandwidth to manage the customer support around that service is an entirely new issue. Along with outsourcing the actual deliveries, businesses are now able to tap into our customer success team as well, taking another item off the list.

We understand that it is crucial to have an experienced team member available to call to arrange deliveries for your customers; this is just another touchpoint in a great overall customer experience.

Flexibility is the norm

With CarPal’s ability to arrange deliveries at any point in time, businesses no longer have to worry about the troublesome costs of low delivery demand or the inability to fulfil demand when it surges.

This is why we strive to offer a simple delivery experience. Minimizing costs up front lets you offer deliveries for customers who otherwise wouldn’t have the option.

Booking online makes it more efficient 

same day delivery service

There are many ways a delivery partner can help you save money and time. By allowing an experienced delivery service to do the heavy lifting and move packages from one place to another, you will get to efficiently manage your own business and save time and money, as well as create a more personalized experience for your customers.

Our dynamic platform allows both individuals and businesses to tap into the benefits of a crowdsourced delivery network. There’s no need to invest in your own in-house delivery driver fleet and logistics strategy as CarPal allows you to tap into same-day deliveries for a better, easier and more seamless experience. 

By making on-demand delivery a quintessential part of the business, you can start focusing more on the business itself and let the delivery partner do the heavy lifting in terms of logistics.

This will definitely be a more effective way to operate a business without the hassle of arranging deliveries yourself.

With our experience in the same-day delivery landscape, we have learned that the key to achieving successful workflow is to keep customers at the core of your business so that all efforts are directed towards improving their experience.

To offer that kind of frictionless experience, the solution would be to tap into an experienced delivery partner which works with technology that transforms the entire same-day delivery experience and offers an easy solution.

same day delivery service

logistics events 2018

5 Logistics Events You Should Attend in 2018

This year, CarPal’s schedule is packed with exciting logistics events happening across the region as well as in Europe.

These world-class events provide an opportunity for companies and experts to meet and discuss industry trends, challenges and innovative ideas as well as build relationships.

If you want to learn more about building a sustainable delivery operations ecosystem centred around tech, these events provide the necessary platform for companies and experts alike to participate and learn the latest trends and solutions in the industry.

logistics events 2018

Together with CarPal being present at these events, we’re also excited to announce that our CEO, Maarten Hemmes will be joining logistics executives and other supply chain counterparts to discuss trends, challenges and solutions in the logistics & supply chain industry.

Last-Mile Fulfilment Asia, Singapore

logistics events 2018
Last Mile Fulfilment Asia first launched in 2015 and was conceptualised by SingEx Exhibitions to provide a platform for the fulfilment industry to meet the last mile fulfilment challenges of retailers and eCommerce companies in Asia. Last Mile Fulfilment Asia is the only Asian conference and exhibition to curate an ecosystem-based platform for seamless cross-border last-mile fulfilment in Asia.

LMF Asia brings together retailers, e-commerce, parcel and logistics companies worldwide to connect, explore business opportunities and collaborate in Asia.

Themed “Go Global. Deliver Local,” the 4th annual Last Mile Fulfilment Asia will happen from 15 – 16 March 2018 in Singapore. As ASEAN continues its push in the digital economy, Last Mile Fulfilment Asia will connect the online and offline retail, to parcel and logistics, and post-click eCommerce technology industries through localised fulfilment.

Date: March 15-16, 2018

Location: Singapore Expo

Don’t miss: Maarten Hemmes, CarPal’s CEO is one of the event’s speakers and will share interesting insight in a presentation on “Leveraging “Control Tower” Systems to Manage and Scale Delivery Operations Effectively to Meet On-Demand Needs”. 

CeMAT, Hannover, Germany

logistics events 2018
In 2018, CeMAT will be held at the Hannover Fairgrounds in conjunction with HANNOVER MESSE, the world’s leading trade show for industrial technology.

CeMAT is consolidating its position as the world’s premier trade fair for supply chain management and intralogistics. Leading industry visionaries will be meeting in April 2018 to define the trends of the future and do business with one another.

Key technologies such as cloud computing, mobile applications, real-time communication, the Internet of Things and big data are continuing to penetrate all areas of intralogistics. There is a particular focus here on innovative solutions in costs & efficiency, process optimization, robotics & automation, IT & technology, data interchange and mobile applications.

Divided into six themed areas, the Logistics 4.0 Hub is set to draw the crowds this year. Visitors will be able to interact and try out the technology for themselves. The hub is supplemented by themed displays highlighting current research activities in fields such as drones, robotics and augmented/virtual reality.

Date April 23-27, 2018

Location Hannover, Germany

Don’t miss: CarPal will be meeting with industry experts in the Logistics Hub 4.0 (Hall 24) to share insights and objective views on logistics technology in Asia and around the world. 

SEAMLESS Asia, Singapore

logistics events 2018
Seamless Asia 2018 is set to reimagine the value that events can bring to regional commerce. As Asia’s leading event and conference, Seamless brings together leading minds, entrepreneurs and innovators across payments, e-commerce and retail sectors to allow new business opportunities and valuable connections to be made.

Driven by generating genuine business connections, Seamless is committed to showcasing products, ideas and innovations and ensuring they are shared with the right customers in a new and exciting way.

Date: May 3-4, 2018

Location: Suntec Convention Hall

Don’t miss: With more than 6,000 attendees, 150 exhibitors, and 200 speakers, the event will be brimming with interesting workshops, presentations and networking sessions with top experts. 

logistics events singapore

ConnecTech Asia / NXTAsia

logistics events 2018
ConnecTech Asia, the brand new umbrella event encompassing CommunicAsia, BroadcastAsia and the new NXTAsia, is where technology, ideas and business converge. ConnecTechAsia is Asia’s only B2B platform that covers the entire spectrum of communication, broadcast, and enterprise technology and services catering to the needs of the industry in Asia and beyond, providing the technological innovation and thought-leadership that will help pave the way towards a brighter and more connected world.

Launched as Asia’s definitive showcase for specialised solutions that can help enterprises in their digital transformation journey, NXTAsia will spotlight on the latest emerging technologies including the Augmented Reality, Big Data, Internet of Things (IoT), Cybersecurity, Cloud Computing, and more.

Date: June 26-28, 2018

Location: Marina Bay Sands

Don’t miss: CarPal is excited to share its latest tech development which focuses extensively on smart algorithms, sophisticated machine learning and AI to help companies scale their delivery operations faster. Meet us at the event!  

delivery management

Hacking 3 Innovation Strategies From Companies Like Amazon to Help You Scale Smarter

In the world of logistics, companies like Amazon don’t stop pushing the standards in terms of quality and innovation in the market, which forces other companies to improve.

While this statement conveys that big players are disrupting the market, there are other subtleties behind it; for smaller companies, this is just an opportunity to learn from Amazon’s methodologies and adapt to the new tech on their own terms to ultimately scale.

If we take into consideration the many companies in Southeast Asia, we’ll know that they have the potential to penetrate the market using their own strategies and growing sustainably – not to compete with big players, but to showcase their own uniqueness.

And this can be done by implementing strategies that offer a bird’s eye view of their orders – and tackling issues like automatically assigning and managing in-house and outsourced fleets accordingly when experiencing unpredictable volume in orders.

Today, we’ve concluded that delivery in a day is considered too slow – and in Amazon’s philosophy, a sustainable network needs to be able to empower companies with the option to get their orders delivered in just a few hours.

At least, that seems to be what Amazon tends to push towards – and this is visible through the extensive network of Amazon Prime Now hubs to fulfil one- and two-hour deliveries.

The goal of this paid subscription (which is also available in Singapore) leans towards getting goods to the market faster, and ultimately creating a lean, cost-efficient logistics network.

While many retailers and online platforms might find this threatening, there are strategies that these companies can tap on to prove the exact opposite thing.

delivery management

Be flexible, tap on crowdsourcing

Companies can bypass big players by partnering with third-party delivery companies that provide same-day delivery

Third-party delivery companies have the infrastructure these retailers need to be able to compete with Amazon and offer faster delivery services at lower prices.

If we look at Amazon’s ability to offer these services at such a large scale, we observe how the company uses its position as a same-day delivery pioneer to leverage its own business. We’ve seen how other retailers continue to develop a dependency on Amazon’s platform, only to realize one day that Amazon is their biggest competitor.

To up their game, smaller companies need to consider this fast and convenient delivery strategy to grow and succeed, and the answer might be rolling out their own same-day delivery option.

Companies that want to innovate in the same-day delivery sector can start utilizing logistics technology that supports delivery management, fulfilment, and optimization to differentiate themselves from their competitors.

In an industry as important as logistics, which has become the backbone of any company’s operations, this type of technology will definitely be a gateway to success.

Optimizing logistics has a significant and tangible impact on the revenue as well as transparency and accountability, allowing companies to better analyze all the relevant data to adjust their operations and boost productivity.

Think visibility and transparency

delivery management

This type of disruption caused by Amazon is positive as it can only push smaller businesses to adapt to change through a new level of speed and flexibility.

As a small company that wants to succeed and gain competitive edge in a landscape where companies like Amazon thrive, it’s important to use a cost-effective system that allows you to have full control of your operations and gain efficiency for your daily tasks.

The most important aspect of your deliveries is having visibility over your deliveries and drivers in real-time.

By enabling your company to manage and match deliveries in an optimal way, you will not only have access to such features but also provide your drivers with an easy-to-use app which gives you the ability to communicate directly with the drivers and monitor them till delivery is completed.

As on-demand is now the norm, consumers change the way deliveries are done and they are becoming more demanding in terms of visibility and speed, causing a major shift in the on-demand landscape.

But this new market creation proves that it will only push smaller businesses to adapt to change through a new level of transparency and flexibility.

To learn how to operate better, companies need to find out how to fully-utilize resources and scale businesses (without breaking the bank), hence look for alternatives and compete with industry giants.

Don’t forget, the main goal for all these companies is to provide a seamless, efficient and professional experience from the point of purchase all the way to the delivery itself.

 Use smart algorithms = efficiency and scalability

delivery management

Machine Learning will enable efficient on-demand route optimization for deliveries

Identifying if drivers are under or over-utilized and using an automated system that helps to allocate orders to the right driver means that you will be able to build a healthy ecosystem that focuses on a high fulfilment rate. 

Route optimization is proven to be a pressing issue for logistics companies and organizations that rely on them to deliver goods. A growing list of companies has already begun adopting more sophisticated technologies to help optimize routes for speed and efficiency.

As on-demand delivery schemes begin to take hold in last-mile sector, it will force companies to generate more optimized routes within the shortest time possible to enable faster pickups and deliveries.

That will require instantly aggregating and analyzing a wide range of both historical and real-time data on weather, traffic, and construction delays, as well as historical data regarding demand for pickups and dropoffs.

smart algorithm which focuses on self-learning would help you crunch all the data and factor in things like capacity, weight, volume, and priority status. This would result in an automated and sustainable resource allocation ran at the most optimal rate of resource utilization for the company.

An area of opportunity

Even though Amazon and other big companies have established themselves as innovative leaders in this market, other companies still stand a chance to compete or even win by implementing their own strategies in the battle for on-demand delivery.

Consumers have changed the way we perceive deliveries and the infrastructure for the future of delivery is being democratized, offering more possibilities to evolve faster in a highly competitive market.

Disruptors like Amazon help to push these changes, driving businesses – both B2C retailers and B2B logistics players – to enter the same-day delivery landscape and find alternative delivery options in order to survive.

There are platforms that work closely to enable these smaller companies to enter the same-day delivery space or figuring out ways to help them build a more sustainable delivery ecosystem. It is up to these companies to decide the right moment to switch and adapt to new tech, or they might face the possibility to become obsolete before they even realise it!

delivery management

last mile tracking

How can data-driven decision-making push delivery operations to evolve?

With rapid tech evolution, new consumer patterns that lead to digitalization, and space for new emerging markets, 2018 seems to be the year of productivity for logistics players.

With regards to the last-mile delivery landscape itself, there are research-based findings that put emphasis on creating an ecosystem where companies of all sizes enter this space in a more sustainable way.

And some of the key areas that are part of this productive ecosystem would be visibility and transparency, which allows operations teams to work in a better way, as well as of utilization of delivery resources to increase fulfilment (but also offer flexibility and scalability) — and ultimately, the collected delivery data, which turns out to be a great resource for mapping out future delivery operations.

Putting emphasis on the power of data in operations
last mile tracking

Data may sound complex but it can be easily utilized for the purpose of improving and offering accuracy and efficiency to your operations. It also provides live insight into addressing current issues and problems before they evolve into more complex situations for your company.

Last-minute delays, changes and errors can easily happen in this industry but logistics companies need to have the ability to quickly react to these changes regardless of the nature of the disruption.

Whether it is a change in a driver’s schedule or a delayed delivery, it is essential that when these unpredictable events take place, it is easy to take action and become instantly aware and updated about these changes.

This is where technology, optimization and data come into play. While technology represents the backbone of this entire operation, allowing you to automate and optimize, the data behind every action taken is incredibly valuable to identify potential patterns and forecast a better flow for your next delivery.

At the end of the day, the ideal situation is for your company to align its strategy and execution and come up with a seamless experience. And this is where we can say that technology has always been the medium for such strategic disruptions — with the key performance catalyst being the entire data flow.

Through technology that includes smart algorithms like geofencing, knowing the driver activity, AI and machine learning, your team will be able to automatically and accurately match orders to drivers thus minimizing the workload, automating processes, and ensuring your resources are efficiently utilized.

Maximizing deliveries this way doesn’t always mean being more efficient for the day, but also thinking ahead, collecting historical data of your deliveries and identifying the patterns that will help you plan your next deliveries with accuracy, ensuring fulfilment and scalability.

last mile tracking

By having access to historical data, companies can quickly identify all sudden or recurring bottlenecks from the exact time when demand is at its peak to resource performance and all the touchpoints in between this process.

The company can then use this information to forecast future requirements. This means that each day the system would learn new things which can help the company create a better delivery operations flow in the future.

The ultimate goal is to create a sustainable same-day delivery solution that enables you to fulfil orders by using a routing system that ensures each resource has as many locations as possible while delivering on time and driving the most efficient route.

Simplifying the process has a significant impact on operational efficiency and creates a frictionless experience for all parties. This has a huge impact on the entire supply chain, providing everyone with accurate real-time information on orders.

Enabling visibility and open lines of communication 

last mile tracking

Tracking deliveries live does not only provide a top-notch customer experience but also translates into significant efficiencies for companies that need to deal with friction issues.

By creating a transparent ecosystem, companies, drivers and customers can quickly become aware of the status of their deliveries and have the ability to be in control at every step of the way.

All the optimizations, efficiencies and visibility throughout the supply chain are ways to remove barriers and bring you closer to your customers and retain them for the long-term.

Although customer visibility over the delivery process is of paramount importance, the ability to communicate and track your fleet of drivers is of equal importance.

One without the other will not work given the many moving parts involved, opening up opportunities for complications and confusion. It is now crucial to have full visibility over your fleets – where all drivers are at any given time, when they finish deliveries and when they will return back to their home base.

Efficient operations will get orders to their destination on time, but only if an open line of communication is established between all relevant parties.

And because you will have access to relevant alerts, you will be enabled to rectify the situation as quickly as possible and learn from previous mistakes to ensure they don’t happen again.

At the end of the day, companies with fleets of drivers need to have a centralized system that tracks the distance drivers travelled, ensuring fewer mistakes and closer management to ensure that a quality delivery experience.

Conclusion

As more companies will continue to be enabled by tech, there are a series of innovative ideas which further revolutionize the world of logistics.

It’s important to remember that a way to make operations more efficient and scalable would be by creating a platform which works towards fully automated process through data algorithms that determine the most optimal delivery routes and the idea of democratizing in-house driver fleets that other companies can tap into.

This means, more companies can work with an automated and sustainable platform which gathers data from everyday activities like vehicle allocation done at the most optimal rate of resource utilization. By knowing such data patterns, it’s easier to forecast how future deliveries will take place and how your team can better manage them.

 

last mile delivery

last mile delivery

A Short Guide to Delivery Efficiency for Operations & Logistics Managers

Today, more companies decide to tackle their everyday operations bottlenecks through solutions that can help them create a more efficient flow, especially during busy periods when a high volume of orders can really disrupt the process. 

This is why automation is key when it comes to managing a large volume of orders. And functions like routing faster in an automatic way for hours can easily help you increase efficiency and decrease delivery time as a step forward to creating a more sustainable ecosystem.

From the tech perspective, there are platforms that are powered by machine learning, AI, or crowdsourcing that can help companies achieve their goals of a healthy fulfilment rate.

Companies that want to perform better don’t have to operate with outdated methods but start utilizing logistics technology that supports delivery management, fulfilment, and optimization to differentiate themselves from competitors. In an industry as important as logistics, which has become the backbone of any company’s operations, this type of technology will definitely be a gateway to success.

Also, optimizing logistics has a significant and tangible impact on the revenue as well as transparency and accountability, allowing companies to better analyze all the relevant data to optimize their operations and increase productivity.

Be at the helm of the “control tower”

In a previous article, we discussed what the “control tower” stands for in last-mile delivery and how operations managers can implement the concept in their daily delivery processes.

By creating an ecosystem which focuses on transparency, companies can have visibility into the order to reduce the risk of potential issues as well as gain data on how to better manage orders.

By using a sleek dashboard, which doubles as a “control tower”, you can easily organize all your deliveries in one place and have an overview of the operations flow. Start by planning, creating, managing and modifying deliveries on-the-go to gain full visibility of the entire process.

Manage and allocate resources accurately
last mile delivery

With the help of algorithms, companies can identify the capacity of their active resources to better plan their logistics.

During increased volume of orders, proper capacity utilization is necessary to optimize the costs of logistics movement. With CarPal, companies can better predict capacity requirements and hence avoid lacking resources for urgent jobs or having drivers who don’t have enough deliveries to perform on certain busy days.  

To manage the surge in demand during busy periods, companies need to put emphasis on working with a delivery management solution that offers the right platform to make this possible. Companies can consider implementing a last-mile delivery optimization tool for effective management.

But even before integrating a tech solution, companies which experience surges in demand have to analyze all their demand statistics and use the data for future deliveries. It’s also important to trace the physical last-mile delivery process to understand its flow and where tech solutions can step in to help.

Track drivers and jobs in real time

With live tracking of all vehicles, companies can be aware of all weather-related disruptions and react accordingly in quick time.

Moreover, the company can get ahead of any such disruptions rather than being caught off-guard. Real-time tracking of on-field resources results in increased visibility and transparency across all freight carriers and logistics partners.

You can optimize your live delivery performance by monitoring, modifying and controlling your orders and drivers on-the-go and taking immediate action if there are urgent or unpredictable issues – and use actionable data to improve your processes in the future. 

Map the optimal route for efficiency and speed

last mile delivery

In the delivery process, one important aspect is mapping out your routes and use driver tagging to fulfil orders and smart routing to automate delivery routes in the easiest and most efficient way.

Through technology that includes smart algorithms like geofencing, knowing the driver activity, IoT and machine learning, you will be able to automatically and accurately match orders to drivers. This means you can minimize the workload, streamline processes, and ensure your resources are efficiently utilized.

By being able to monitor, modify and control orders and drivers on-the-go, you can easily take immediate action if there are any urgent or unpredictable issues.

A customer-centric platform should put emphasis on mapping out routes and use driver tagging to fulfil orders and smart routing to automate delivery routes in the most efficient and easy way.

This way, companies can build better workflows in their daily operations, while identifying delivery patterns that can help the forecast future deliveries. Also, with the right platform, companies can be in full control of their deliveries when unpredictability occurs.

last mile delivery

on demand delivery

Here’s Why You Should Outsource Your Deliveries

For many businesses, creating a delivery network, coming up with a designated fleet and hiring the right staff to manage the delivery operations is incredibly complex. The costs associated with investing in vehicles, hiring and managing staff quickly adds up – and what’s more, an important amount of time is needed to ensure efficient delivery operations.

Instead of businesses dedicating so much time and resources to delivery, they can choose to outsource their items to a delivery company, only paying per individual delivery and tapping on a fully-scalable system.

As we know, the quality of delivery services makes or breaks the customer experience. And an outsourced service partner provides you with high expertise support that understands exactly how to plan, schedule and expedite the delivery so that your delivery operations will achieve the fulfilment rate you have set.

At the end of the day, the end goal of outsourcing your deliveries is to create a more efficient workflow for your company!

Tap on flexibilit

By making on-demand delivery a quintessential part of the business, you can definitely tap into a more effective way to operate a business without the hassle of arranging deliveries yourself.

The key to building successful operations is to keep the customer at the centrepiece of your business so that all efforts are directed towards improving their experience.

To offer that kind of frictionless experience, the solution would be to tap on a 3rd party delivery partner which works with technology that transforms the manual process into digital workflows and offers a high level of visibility into orders.

Now it’s a simple matter of letting the outsourced provider know what you need and knowing you can deliver the service your customers expect and demand.

To up their game, companies should start to consider this fast and convenient delivery strategy to grow and succeed, and the answer might be rolling out their own same-day delivery option.

Cut cost and save time

It is a misconception that working with a third-party local courier service can increase the cost of delivering your company’s items. The truth is that a local delivery service can help you save valuable time and money. No longer having to manage a fleet of delivery vehicles or pay driver salaries can free you up to focus on growing your business in other areas.

Schedule and optimize

Maintaining a schedule for your delivery staff and an active fleet is hard work and can result in wasted money. For example, if you have a driver scheduled for the day, but only need to do a delivery every few hours, you are probably paying for the idle time when the driver waits for the next delivery to be assigned to him.

Many of the hurdles about choosing the right strategy for your delivery operations can be solved with the help of a reliable delivery partner, partner fleets and partner drivers to operate successfully in an open and flexible environment.

A delivery management company would help to properly manage drivers hence taking you one step forward towards making the entire delivery management ecosystem more responsive and sustainable. This will result in improved turnaround times, faster delivery authentication, reduction in detention times, and improved vehicle/driver utilization.

Customer support 

If creating and managing a delivery platform weren’t enough, having the bandwidth to manage customer support of that service is an entirely new issue. Together with outsourcing the actual delivering of items, businesses are able to tap into customer success team as well, taking another item off the full plates of busy people.

This means that together with perfecting your delivery operations, you can be assured of the success of your deliveries through another unique touchpoint – an experienced customer support person who can help create a good experience for your company. This way, you can rest assured that all steps of the delivery operations are handled in a professional way.

food delivery singapore

last mile delivery asia

Delivering Growth: How Tech Helps Companies Adapt to & Succeed in Same-Day Delivery

In the B2B world, you need to be able to offer a fast, flexible and efficient delivery service to be able to compete with other companies that are present in this space. 

We’re aware that online retail is booming, and together with it, the volume of delivery orders is on the rise. More companies notice this change in consumer behaviour, which is why they decide to tweak their strategies to cater to clients’ requirements. 

Because of the preference for same-day delivery services, many companies are faced with unprecedented challenges and are prone to losing out in the long-run due to the inability to offer these services. 

But in this space, modern technologies emerge to enable these companies to deliver better by offering greater efficiency and more collaborative operating models – which can ultimately help them re-shape the way they operate.

In the bigger picture, disruptors like Amazon helped to push these changes, driving businesses – both B2C retailers and B2B logistics players –  to enter the same-day delivery landscape in order to survive.

To succeed, these players’ mission is to find ways to compete with big brands like Amazon or Lazada without having to purchase warehouses and additional fleet, but by finding the kind of platform that will share this vision.

So what are the challenges these companies are facing?

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These challenges continue to impact the delivery landscape, which means that it’s extremely more important to be part of this flexible last-mile delivery ecosystem to gain competitive advantage.

As we mentioned before, technology remains at the center stage of last-mile delivery, reshaping it to become more agile, lean, and better able to meet changing customer expectations.

 

last mile delivery asia

 

How does tech ultimately help these companies?

  • On-demand delivery platforms, which offers the choice and immediacy customers demand
  • Live tracking technology, which streamlines deliveries and cuts costs
  • AI and Machine Learning, which brings end-to-end connectivity to last-mile delivery
  • Predictive Analytics to help improve business operations and forecast future demand
  • Hybrid fleet – a mix of company’s own fleet, contractors, third-party partners, and freelance drivers which allows for more flexibility, control, and scalability

The main benefit of same-day delivery in the B2B sector is that it allows businesses to innovate and offer the kind of flexibility clients need these days.

Of course, in order for this to work, you need to ensure that all the steps are thoroughly followed.

  • To enter the last-mile space, start working with an integrated solution and an experienced team that will help you enable same-day delivery. The idea of this project is to work with optimal routes given a number of locations, items to deliver and drivers with vehicles that have limited capacity.
  • Tap on the hybrid fleet idea: The key attributes you need to take into consideration is planning your internal operations and delivery teams to determine the distribution of the resources to minimize cost and maximize fulfilment rate for you daily deliveries.
  • Efficient Routing: The goal is to create a sustainable same-day delivery solution that enables you to fulfill orders by using a routing system that ensures each resource has as many locations as possible while delivering on time and driving the most efficient route.

Driving business efficiency and productivity

Companies that want to innovate in the same-day delivery sector can start utilizing logistics technology that supports delivery management, fulfilment, and optimization to differentiate themselves from competitors.

In an industry as important as logistics, which has become the backbone of any company’s operations, this type of technology will definitely be a gateway to success.

Optimizing logistics has a significant and tangible impact on the revenue as well as transparency and accountability, allowing companies to better analyze all the relevant data to adjust their operations and boost productivity.

last mile delivery