logistics events 2018

5 Logistics Events You Should Attend in 2018

This year, CarPal’s schedule is packed with exciting logistics events happening across the region as well as in Europe.

These world-class events provide an opportunity for companies and experts to meet and discuss industry trends, challenges and innovative ideas as well as build relationships.

If you want to learn more about building a sustainable delivery operations ecosystem centred around tech, these events provide the necessary platform for companies and experts alike to participate and learn the latest trends and solutions in the industry.

logistics events 2018

Together with CarPal being present at these events, we’re also excited to announce that our CEO, Maarten Hemmes will be joining logistics executives and other supply chain counterparts to discuss trends, challenges and solutions in the logistics & supply chain industry.

Last-Mile Fulfilment Asia, Singapore

logistics events 2018
Last Mile Fulfilment Asia first launched in 2015 and was conceptualised by SingEx Exhibitions to provide a platform for the fulfilment industry to meet the last mile fulfilment challenges of retailers and eCommerce companies in Asia. Last Mile Fulfilment Asia is the only Asian conference and exhibition to curate an ecosystem-based platform for seamless cross-border last-mile fulfilment in Asia.

LMF Asia brings together retailers, e-commerce, parcel and logistics companies worldwide to connect, explore business opportunities and collaborate in Asia.

Themed “Go Global. Deliver Local,” the 4th annual Last Mile Fulfilment Asia will happen from 15 – 16 March 2018 in Singapore. As ASEAN continues its push in the digital economy, Last Mile Fulfilment Asia will connect the online and offline retail, to parcel and logistics, and post-click eCommerce technology industries through localised fulfilment.

Date: March 15-16, 2018

Location: Singapore Expo

Don’t miss: Maarten Hemmes, CarPal’s CEO is one of the event’s speakers and will share interesting insight in a presentation on “Leveraging “Control Tower” Systems to Manage and Scale Delivery Operations Effectively to Meet On-Demand Needs”. 

CeMAT, Hannover, Germany

logistics events 2018
In 2018, CeMAT will be held at the Hannover Fairgrounds in conjunction with HANNOVER MESSE, the world’s leading trade show for industrial technology.

CeMAT is consolidating its position as the world’s premier trade fair for supply chain management and intralogistics. Leading industry visionaries will be meeting in April 2018 to define the trends of the future and do business with one another.

Key technologies such as cloud computing, mobile applications, real-time communication, the Internet of Things and big data are continuing to penetrate all areas of intralogistics. There is a particular focus here on innovative solutions in costs & efficiency, process optimization, robotics & automation, IT & technology, data interchange and mobile applications.

Divided into six themed areas, the Logistics 4.0 Hub is set to draw the crowds this year. Visitors will be able to interact and try out the technology for themselves. The hub is supplemented by themed displays highlighting current research activities in fields such as drones, robotics and augmented/virtual reality.

Date April 23-27, 2018

Location Hannover, Germany

Don’t miss: CarPal will be meeting with industry experts in the Logistics Hub 4.0 (Hall 24) to share insights and objective views on logistics technology in Asia and around the world. 

SEAMLESS Asia, Singapore

logistics events 2018
Seamless Asia 2018 is set to reimagine the value that events can bring to regional commerce. As Asia’s leading event and conference, Seamless brings together leading minds, entrepreneurs and innovators across payments, e-commerce and retail sectors to allow new business opportunities and valuable connections to be made.

Driven by generating genuine business connections, Seamless is committed to showcasing products, ideas and innovations and ensuring they are shared with the right customers in a new and exciting way.

Date: May 3-4, 2018

Location: Suntec Convention Hall

Don’t miss: With more than 6,000 attendees, 150 exhibitors, and 200 speakers, the event will be brimming with interesting workshops, presentations and networking sessions with top experts. 

logistics events singapore

ConnecTech Asia / NXTAsia

logistics events 2018
ConnecTech Asia, the brand new umbrella event encompassing CommunicAsia, BroadcastAsia and the new NXTAsia, is where technology, ideas and business converge. ConnecTechAsia is Asia’s only B2B platform that covers the entire spectrum of communication, broadcast, and enterprise technology and services catering to the needs of the industry in Asia and beyond, providing the technological innovation and thought-leadership that will help pave the way towards a brighter and more connected world.

Launched as Asia’s definitive showcase for specialised solutions that can help enterprises in their digital transformation journey, NXTAsia will spotlight on the latest emerging technologies including the Augmented Reality, Big Data, Internet of Things (IoT), Cybersecurity, Cloud Computing, and more.

Date: June 26-28, 2018

Location: Marina Bay Sands

Don’t miss: CarPal is excited to share its latest tech development which focuses extensively on smart algorithms, sophisticated machine learning and AI to help companies scale their delivery operations faster. Meet us at the event!  

delivery management

Hacking 3 Innovation Strategies From Companies Like Amazon to Help You Scale Smarter

In the world of logistics, companies like Amazon don’t stop pushing the standards in terms of quality and innovation in the market, which forces other companies to improve.

While this statement conveys that big players are disrupting the market, there are other subtleties behind it; for smaller companies, this is just an opportunity to learn from Amazon’s methodologies and adapt to the new tech on their own terms to ultimately scale.

If we take into consideration the many companies in Southeast Asia, we’ll know that they have the potential to penetrate the market using their own strategies and growing sustainably – not to compete with big players, but to showcase their own uniqueness.

And this can be done by implementing strategies that offer a bird’s eye view of their orders – and tackling issues like automatically assigning and managing in-house and outsourced fleets accordingly when experiencing unpredictable volume in orders.

Today, we’ve concluded that delivery in a day is considered too slow – and in Amazon’s philosophy, a sustainable network needs to be able to empower companies with the option to get their orders delivered in just a few hours.

At least, that seems to be what Amazon tends to push towards – and this is visible through the extensive network of Amazon Prime Now hubs to fulfil one- and two-hour deliveries.

The goal of this paid subscription (which is also available in Singapore) leans towards getting goods to the market faster, and ultimately creating a lean, cost-efficient logistics network.

While many retailers and online platforms might find this threatening, there are strategies that these companies can tap on to prove the exact opposite thing.

delivery management

Be flexible, tap on crowdsourcing

Companies can bypass big players by partnering with third-party delivery companies that provide same-day delivery

Third-party delivery companies have the infrastructure these retailers need to be able to compete with Amazon and offer faster delivery services at lower prices.

If we look at Amazon’s ability to offer these services at such a large scale, we observe how the company uses its position as a same-day delivery pioneer to leverage its own business. We’ve seen how other retailers continue to develop a dependency on Amazon’s platform, only to realize one day that Amazon is their biggest competitor.

To up their game, smaller companies need to consider this fast and convenient delivery strategy to grow and succeed, and the answer might be rolling out their own same-day delivery option.

Companies that want to innovate in the same-day delivery sector can start utilizing logistics technology that supports delivery management, fulfilment, and optimization to differentiate themselves from their competitors.

In an industry as important as logistics, which has become the backbone of any company’s operations, this type of technology will definitely be a gateway to success.

Optimizing logistics has a significant and tangible impact on the revenue as well as transparency and accountability, allowing companies to better analyze all the relevant data to adjust their operations and boost productivity.

Think visibility and transparency

delivery management

This type of disruption caused by Amazon is positive as it can only push smaller businesses to adapt to change through a new level of speed and flexibility.

As a small company that wants to succeed and gain competitive edge in a landscape where companies like Amazon thrive, it’s important to use a cost-effective system that allows you to have full control of your operations and gain efficiency for your daily tasks.

The most important aspect of your deliveries is having visibility over your deliveries and drivers in real-time.

By enabling your company to manage and match deliveries in an optimal way, you will not only have access to such features but also provide your drivers with an easy-to-use app which gives you the ability to communicate directly with the drivers and monitor them till delivery is completed.

As on-demand is now the norm, consumers change the way deliveries are done and they are becoming more demanding in terms of visibility and speed, causing a major shift in the on-demand landscape.

But this new market creation proves that it will only push smaller businesses to adapt to change through a new level of transparency and flexibility.

To learn how to operate better, companies need to find out how to fully-utilize resources and scale businesses (without breaking the bank), hence look for alternatives and compete with industry giants.

Don’t forget, the main goal for all these companies is to provide a seamless, efficient and professional experience from the point of purchase all the way to the delivery itself.

 Use smart algorithms = efficiency and scalability

delivery management

Machine Learning will enable efficient on-demand route optimization for deliveries

Identifying if drivers are under or over-utilized and using an automated system that helps to allocate orders to the right driver means that you will be able to build a healthy ecosystem that focuses on a high fulfilment rate. 

Route optimization is proven to be a pressing issue for logistics companies and organizations that rely on them to deliver goods. A growing list of companies has already begun adopting more sophisticated technologies to help optimize routes for speed and efficiency.

As on-demand delivery schemes begin to take hold in last-mile sector, it will force companies to generate more optimized routes within the shortest time possible to enable faster pickups and deliveries.

That will require instantly aggregating and analyzing a wide range of both historical and real-time data on weather, traffic, and construction delays, as well as historical data regarding demand for pickups and dropoffs.

smart algorithm which focuses on self-learning would help you crunch all the data and factor in things like capacity, weight, volume, and priority status. This would result in an automated and sustainable resource allocation ran at the most optimal rate of resource utilization for the company.

An area of opportunity

Even though Amazon and other big companies have established themselves as innovative leaders in this market, other companies still stand a chance to compete or even win by implementing their own strategies in the battle for on-demand delivery.

Consumers have changed the way we perceive deliveries and the infrastructure for the future of delivery is being democratized, offering more possibilities to evolve faster in a highly competitive market.

Disruptors like Amazon help to push these changes, driving businesses – both B2C retailers and B2B logistics players – to enter the same-day delivery landscape and find alternative delivery options in order to survive.

There are platforms that work closely to enable these smaller companies to enter the same-day delivery space or figuring out ways to help them build a more sustainable delivery ecosystem. It is up to these companies to decide the right moment to switch and adapt to new tech, or they might face the possibility to become obsolete before they even realise it!

delivery management

last mile tracking

How can data-driven decision-making push delivery operations to evolve?

With rapid tech evolution, new consumer patterns that lead to digitalization, and space for new emerging markets, 2018 seems to be the year of productivity for logistics players.

With regards to the last-mile delivery landscape itself, there are research-based findings that put emphasis on creating an ecosystem where companies of all sizes enter this space in a more sustainable way.

And some of the key areas that are part of this productive ecosystem would be visibility and transparency, which allows operations teams to work in a better way, as well as of utilization of delivery resources to increase fulfilment (but also offer flexibility and scalability) — and ultimately, the collected delivery data, which turns out to be a great resource for mapping out future delivery operations.

Putting emphasis on the power of data in operations
last mile tracking

Data may sound complex but it can be easily utilized for the purpose of improving and offering accuracy and efficiency to your operations. It also provides live insight into addressing current issues and problems before they evolve into more complex situations for your company.

Last-minute delays, changes and errors can easily happen in this industry but logistics companies need to have the ability to quickly react to these changes regardless of the nature of the disruption.

Whether it is a change in a driver’s schedule or a delayed delivery, it is essential that when these unpredictable events take place, it is easy to take action and become instantly aware and updated about these changes.

This is where technology, optimization and data come into play. While technology represents the backbone of this entire operation, allowing you to automate and optimize, the data behind every action taken is incredibly valuable to identify potential patterns and forecast a better flow for your next delivery.

At the end of the day, the ideal situation is for your company to align its strategy and execution and come up with a seamless experience. And this is where we can say that technology has always been the medium for such strategic disruptions — with the key performance catalyst being the entire data flow.

Through technology that includes smart algorithms like geofencing, knowing the driver activity, AI and machine learning, your team will be able to automatically and accurately match orders to drivers thus minimizing the workload, automating processes, and ensuring your resources are efficiently utilized.

Maximizing deliveries this way doesn’t always mean being more efficient for the day, but also thinking ahead, collecting historical data of your deliveries and identifying the patterns that will help you plan your next deliveries with accuracy, ensuring fulfilment and scalability.

last mile tracking

By having access to historical data, companies can quickly identify all sudden or recurring bottlenecks from the exact time when demand is at its peak to resource performance and all the touchpoints in between this process.

The company can then use this information to forecast future requirements. This means that each day the system would learn new things which can help the company create a better delivery operations flow in the future.

The ultimate goal is to create a sustainable same-day delivery solution that enables you to fulfil orders by using a routing system that ensures each resource has as many locations as possible while delivering on time and driving the most efficient route.

Simplifying the process has a significant impact on operational efficiency and creates a frictionless experience for all parties. This has a huge impact on the entire supply chain, providing everyone with accurate real-time information on orders.

Enabling visibility and open lines of communication 

last mile tracking

Tracking deliveries live does not only provide a top-notch customer experience but also translates into significant efficiencies for companies that need to deal with friction issues.

By creating a transparent ecosystem, companies, drivers and customers can quickly become aware of the status of their deliveries and have the ability to be in control at every step of the way.

All the optimizations, efficiencies and visibility throughout the supply chain are ways to remove barriers and bring you closer to your customers and retain them for the long-term.

Although customer visibility over the delivery process is of paramount importance, the ability to communicate and track your fleet of drivers is of equal importance.

One without the other will not work given the many moving parts involved, opening up opportunities for complications and confusion. It is now crucial to have full visibility over your fleets – where all drivers are at any given time, when they finish deliveries and when they will return back to their home base.

Efficient operations will get orders to their destination on time, but only if an open line of communication is established between all relevant parties.

And because you will have access to relevant alerts, you will be enabled to rectify the situation as quickly as possible and learn from previous mistakes to ensure they don’t happen again.

At the end of the day, companies with fleets of drivers need to have a centralized system that tracks the distance drivers travelled, ensuring fewer mistakes and closer management to ensure that a quality delivery experience.

Conclusion

As more companies will continue to be enabled by tech, there are a series of innovative ideas which further revolutionize the world of logistics.

It’s important to remember that a way to make operations more efficient and scalable would be by creating a platform which works towards fully automated process through data algorithms that determine the most optimal delivery routes and the idea of democratizing in-house driver fleets that other companies can tap into.

This means, more companies can work with an automated and sustainable platform which gathers data from everyday activities like vehicle allocation done at the most optimal rate of resource utilization. By knowing such data patterns, it’s easier to forecast how future deliveries will take place and how your team can better manage them.

 

last mile delivery

last mile delivery

A Short Guide to Delivery Efficiency for Operations & Logistics Managers

Today, more companies decide to tackle their everyday operations bottlenecks through solutions that can help them create a more efficient flow, especially during busy periods when a high volume of orders can really disrupt the process. 

This is why automation is key when it comes to managing a large volume of orders. And functions like routing faster in an automatic way for hours can easily help you increase efficiency and decrease delivery time as a step forward to creating a more sustainable ecosystem.

From the tech perspective, there are platforms that are powered by machine learning, AI, or crowdsourcing that can help companies achieve their goals of a healthy fulfilment rate.

Companies that want to perform better don’t have to operate with outdated methods but start utilizing logistics technology that supports delivery management, fulfilment, and optimization to differentiate themselves from competitors. In an industry as important as logistics, which has become the backbone of any company’s operations, this type of technology will definitely be a gateway to success.

Also, optimizing logistics has a significant and tangible impact on the revenue as well as transparency and accountability, allowing companies to better analyze all the relevant data to optimize their operations and increase productivity.

Be at the helm of the “control tower”

In a previous article, we discussed what the “control tower” stands for in last-mile delivery and how operations managers can implement the concept in their daily delivery processes.

By creating an ecosystem which focuses on transparency, companies can have visibility into the order to reduce the risk of potential issues as well as gain data on how to better manage orders.

By using a sleek dashboard, which doubles as a “control tower”, you can easily organize all your deliveries in one place and have an overview of the operations flow. Start by planning, creating, managing and modifying deliveries on-the-go to gain full visibility of the entire process.

Manage and allocate resources accurately
last mile delivery

With the help of algorithms, companies can identify the capacity of their active resources to better plan their logistics.

During increased volume of orders, proper capacity utilization is necessary to optimize the costs of logistics movement. With CarPal, companies can better predict capacity requirements and hence avoid lacking resources for urgent jobs or having drivers who don’t have enough deliveries to perform on certain busy days.  

To manage the surge in demand during busy periods, companies need to put emphasis on working with a delivery management solution that offers the right platform to make this possible. Companies can consider implementing a last-mile delivery optimization tool for effective management.

But even before integrating a tech solution, companies which experience surges in demand have to analyze all their demand statistics and use the data for future deliveries. It’s also important to trace the physical last-mile delivery process to understand its flow and where tech solutions can step in to help.

Track drivers and jobs in real time

With live tracking of all vehicles, companies can be aware of all weather-related disruptions and react accordingly in quick time.

Moreover, the company can get ahead of any such disruptions rather than being caught off-guard. Real-time tracking of on-field resources results in increased visibility and transparency across all freight carriers and logistics partners.

You can optimize your live delivery performance by monitoring, modifying and controlling your orders and drivers on-the-go and taking immediate action if there are urgent or unpredictable issues – and use actionable data to improve your processes in the future. 

Map the optimal route for efficiency and speed

last mile delivery

In the delivery process, one important aspect is mapping out your routes and use driver tagging to fulfil orders and smart routing to automate delivery routes in the easiest and most efficient way.

Through technology that includes smart algorithms like geofencing, knowing the driver activity, IoT and machine learning, you will be able to automatically and accurately match orders to drivers. This means you can minimize the workload, streamline processes, and ensure your resources are efficiently utilized.

By being able to monitor, modify and control orders and drivers on-the-go, you can easily take immediate action if there are any urgent or unpredictable issues.

A customer-centric platform should put emphasis on mapping out routes and use driver tagging to fulfil orders and smart routing to automate delivery routes in the most efficient and easy way.

This way, companies can build better workflows in their daily operations, while identifying delivery patterns that can help the forecast future deliveries. Also, with the right platform, companies can be in full control of their deliveries when unpredictability occurs.

last mile delivery

last mile delivery asia

Delivering Growth: How Tech Helps Companies Adapt to & Succeed in Same-Day Delivery

In the B2B world, you need to be able to offer a fast, flexible and efficient delivery service to be able to compete with other companies that are present in this space. 

We’re aware that online retail is booming, and together with it, the volume of delivery orders is on the rise. More companies notice this change in consumer behaviour, which is why they decide to tweak their strategies to cater to clients’ requirements. 

Because of the preference for same-day delivery services, many companies are faced with unprecedented challenges and are prone to losing out in the long-run due to the inability to offer these services. 

But in this space, modern technologies emerge to enable these companies to deliver better by offering greater efficiency and more collaborative operating models – which can ultimately help them re-shape the way they operate.

In the bigger picture, disruptors like Amazon helped to push these changes, driving businesses – both B2C retailers and B2B logistics players –  to enter the same-day delivery landscape in order to survive.

To succeed, these players’ mission is to find ways to compete with big brands like Amazon or Lazada without having to purchase warehouses and additional fleet, but by finding the kind of platform that will share this vision.

So what are the challenges these companies are facing?

last mile delivery asia

These challenges continue to impact the delivery landscape, which means that it’s extremely more important to be part of this flexible last-mile delivery ecosystem to gain competitive advantage.

As we mentioned before, technology remains at the center stage of last-mile delivery, reshaping it to become more agile, lean, and better able to meet changing customer expectations.

 

last mile delivery asia

 

How does tech ultimately help these companies?

  • On-demand delivery platforms, which offers the choice and immediacy customers demand
  • Live tracking technology, which streamlines deliveries and cuts costs
  • AI and Machine Learning, which brings end-to-end connectivity to last-mile delivery
  • Predictive Analytics to help improve business operations and forecast future demand
  • Hybrid fleet – a mix of company’s own fleet, contractors, third-party partners, and freelance drivers which allows for more flexibility, control, and scalability

The main benefit of same-day delivery in the B2B sector is that it allows businesses to innovate and offer the kind of flexibility clients need these days.

Of course, in order for this to work, you need to ensure that all the steps are thoroughly followed.

  • To enter the last-mile space, start working with an integrated solution and an experienced team that will help you enable same-day delivery. The idea of this project is to work with optimal routes given a number of locations, items to deliver and drivers with vehicles that have limited capacity.
  • Tap on the hybrid fleet idea: The key attributes you need to take into consideration is planning your internal operations and delivery teams to determine the distribution of the resources to minimize cost and maximize fulfilment rate for you daily deliveries.
  • Efficient Routing: The goal is to create a sustainable same-day delivery solution that enables you to fulfill orders by using a routing system that ensures each resource has as many locations as possible while delivering on time and driving the most efficient route.

Driving business efficiency and productivity

Companies that want to innovate in the same-day delivery sector can start utilizing logistics technology that supports delivery management, fulfilment, and optimization to differentiate themselves from competitors.

In an industry as important as logistics, which has become the backbone of any company’s operations, this type of technology will definitely be a gateway to success.

Optimizing logistics has a significant and tangible impact on the revenue as well as transparency and accountability, allowing companies to better analyze all the relevant data to adjust their operations and boost productivity.

last mile delivery

same day delivery

We are re-imagining logistics one delivery at a time. Find out how!

When Amazon came to Singapore, we realized that a major disruption like this can actually prompt smaller companies to think out of the box and come up with alternatives in order to be successful.

Apart from offering a delivery management solution, CarPal is also operating as a delivery service provider in Singapore, so we easily understand the woes of smaller companies and what their bottlenecks are.

This is why in the past few months, we have decided to take our product to the next level and improve it to better serve these companies — and help them make an impact in the delivery space.

We are currently working on something innovative that will drive companies to deliver better and in a more efficient way.

We’re excited to share it with you soon, so stay tuned to find out more!

logistics management

Can one platform solve the woes of small retailers?

One of the most prevalent movements we’ve discussed about this year was how on-demand delivery has managed to be at the core of the logistics industry. As a consequence, most retailers out there that want to remain competitive had to take a closer look at the market demand and make a decision on how to manage deliveries more efficiently.

On one hand, companies are now more aware that digitalization is changing how the supply chain works hence actions need to be taken to succeed.

On the other hand, these companies also need to audit their own internal strategies to meet these demands.

While each company has had their own way to cope with these challenges, there is a phenomenon that has given a direction to those who wanted to be competitive and solve their issues in a sustainable manner.

Previously, we’ve written an article about how tech makes an impact on last-mile delivery in which we explained how demand for automation and features like automated order grouping or having visibility into jobs have strongly contributed to a shift in how businesses choose to operate today.

With this in mind, more companies decided to level up their services and integrate innovative technology such as a delivery management product, helping to make deliveries more efficient and personable.

Implementing the “control tower” concept

logistics management

One way to get closer to the efficiency goal is moving towards an operations model which is transparent and trackable. One evident use case here is helping companies become more efficient by offering them the exact status of each order and driver.

This concept is transforming the supply chain considerably, offering more visibility on-the-go into what is happening at any time in the delivery process.

This sort of real-time visibility allows companies to identify potential issues and correct them before they escalate.

The road to order efficiency

Inefficient routes can cause disruptions and ultimately companies will end up not being able to meet their fulfilment rate.

With accurate algorithms which ensure that drivers complete deliveries in the least amount of time, reducing fulfillment costs whilst delivering a top-notch experience.

The order grouping feature generates the most optimal route for the vehicle on-the-go, and with a single click, the rate will also be reduced accordingly as the algorithm detects the shortest and fastest route.

Also,  this feature communicates in real time with mapping interfaces to generate an accurate estimated time and rate.

Put emphasis on visibility

Unpredictable demand, new consumption patterns and customers’ need for transparency have deeply impacted the delivery world, which means that it’s never been more important to maintain an agile, flexible last-mile delivery ecosystem to gain yourself a competitive advantage.

A key element of a resilient last-mile delivery ecosystem is having access to end-to-end visibility, the ability to track items at every point at each stage of the delivery and the tools to spot potential issues during the process.

Visibility through live tracking helps small retailers respond to sudden disruptions and fix them in time.

The obsession with digitalization and innovation

logistics management

Small retailers that want to perform better, don’t have to operate with outdated methods, but start utilizing logistics technology that supports delivery management, fulfillment, and optimization to differentiate themselves from competitors.

In an industry as important as logistics, which has become the backbone of any company’s operations, this type of technology will definitely be a gateway to success.

Also, optimizing logistics has a significant and tangible impact on the revenue as well as transparency and accountability, allowing companies to better analyze all the relevant data to adjust their operations and boost productivity.

logistics management

last mile delivery trends 2018

Last-mile delivery trends that will shape 2018

In 2018, delivery management will gain more traction through automation, digitalization and personalization.

To help companies become more efficient and have more visibility into their operations, the supply chain needs to become more robust – and tech is a solution that has all the answers to help companies overcome their challenges.

last-mile-trends-2018

last mile delivery challenges

Can You Manage Increased Volume for Black Friday or Cyber Monday Deals?

During days like Black Friday or Cyber Monday, consumers scour websites and stores for the best deals, fact which is directly impacting the way companies have to deal with deliveries.

While this shopping frenzy can cause delays or disruptions, if planned properly, it can be a worthwhile opportunity for your business.

As on-demand delivery is at the core of the logistics industry, retailers who want to remain competitive should take a closer look at the market demand and make a decision on how to make on-demand delivery more efficient.

Digital stats show increase in demand 

According to Shopify, “in 2016, U.S. and UK online retailers alike saw their traffic explode on Black Friday, with 220% more sessions than a normal day. And despite significant discounts, Black Friday sales totaled $3.34 billion spent online (a 21.6% increase year over year). Cyber Monday sales in 2016 also smashed records, bringing in $3.25 billion and a 155% traffic boom to become the biggest day in the history of U.S.”

last mile delivery challenges

As the shift from brick and mortar to online retail continues, the difficulties of managing the surge in deliveries during busy periods is a real factor which influences the way a delivery will happen.

If your customers are more active in this period (and they probably are), you can start taking the necessary steps to optimize your fulfillment and aim to offer a reliable service that won’t let them down even when the demand is extremely high.

There are many challenges when it comes to last mile delivery during busy days like Black Friday, but there are solutions to help you cope with them.

Innovation should be at the centre of your operations

Start your new strategy by installing an effective delivery management process that helps you organize and structure the distribution of your items thus helping you eliminate all possible bottlenecks.

Delivery management solutions are a source for innovation, and last-mile delivery optimization is the channel that closes all gaps between customer expectations, large volumes of orders, and your internal operations.

Tech is a hands-on solution to manage your deliveries

The requirement for increased efficiency is predicted on the customer’s desire for faster deliveries – this is why automation is key when it comes to managing a large volume of orders.

Efficiency can be increased throughout the supply chain, but when talking about same-day or on-demand delivery, technology is still key. Just consider that functions like automatically dispatching orders in the right area, at the right time can help you increase efficiency and decrease delivery time.

Meeting customer demands with last-mile delivery

last mile delivery challenges

To manage surge in demand during busy periods, companies need to put emphasis on working with a delivery management solution that offers the right resources to make this possible. Companies can consider implementing a last-mile delivery optimization tool for effective management.

But even before integrating a tech solution, companies which experience surges in demand have to analyze all their demand statistics and use the data for future deliveries. It’s also important to trace the physical last-mile delivery process to understand its flow and where tech solutions can step in to help.

The next step is actually starting to use a delivery management solution. Some of the things they can easily achieve at this point in time are:

  • Mapping out your available drivers to the locations as per resource proximity and availability.
  • Identifying if drivers are under or over-utilized and allocating orders to the right driver.
  • Using route optimization to identify the shortest routes to make quicker deliveries and have a faster turnaround time.
  • Dispatching all drivers and monitoring their movements to ensure they take the designated routes.
  • Tracking the drivers’ estimated time of arrival and offering transparency to the end-customer.
  • Upon delivery, collecting customers’ feedback and validating the delivery through electronic proof of delivery.

Ready to make these adjustments?

last mile delivery challenges