same day delivery

How to enjoy a better same day delivery experience in Singapore

Every customer and company appreciates convenience and flexibility – and your customer experience should be no different.

This is why implementing same-day delivery into your day-to-day business helps you run a leaner operation and become more productive.

If you need to deliver a cake, a meal or a bouquet of flower, tapping into services like CarPal’s delivery service can make the entire experience much more flexible and easy as we take transporting such items across town seriously and work around saving you time and money.

We know that traditional courier services can often be inefficient. Many don’t take online orders, forcing you to use traditional methods. And it’s a fact that today, few companies offer package tracking.

CarPal has taken the intricacies of local delivery and moved them onto an intuitive digital and mobile platform. Having the latest transportation technology offered with affordable, innovative pricing, moving items around town has never been more accessible or affordable for local businesses and individuals.

We want to make it easier for you to deliver things around the city. Here’s how you can make your on-demand experience easier.

Schedule deliveries with a few clicks

Convenience is always a bonus. By definition, customers’ lives are made easier when tasks are made more convenient.

That’s why we can offer scheduling delivery windows for same day delivery. Giving you the option to choose when packages will arrive makes the entire experience much more manageable.

With CarPal’s same-day platform, offering the highest level of convenience for customers is just a few clicks away as a driver is assigned to the delivery quickly and customers have the ability to reschedule that delivery when they need to.

Customer support is vital

same day delivery singapore

If creating and managing a delivery weren’t enough, having the bandwidth to manage the customer support around that service is an entirely new issue. Along with outsourcing the actual deliveries, businesses are now able to tap into our customer success team as well, taking another item off the list.

We understand that it is crucial to have an experienced team member available to call to arrange deliveries for your customers; this is just another touchpoint in a great overall customer experience.

Flexibility is the norm

With CarPal’s ability to arrange deliveries at any point in time, businesses no longer have to worry about the troublesome costs of low delivery demand or the inability to fulfil demand when it surges.

This is why we strive to offer a simple delivery experience. Minimizing costs up front lets you offer deliveries for customers who otherwise wouldn’t have the option.

Booking online makes it more efficient 

same day delivery service

There are many ways a delivery partner can help you save money and time. By allowing an experienced delivery service to do the heavy lifting and move packages from one place to another, you will get to efficiently manage your own business and save time and money, as well as create a more personalized experience for your customers.

Our dynamic platform allows both individuals and businesses to tap into the benefits of a crowdsourced delivery network. There’s no need to invest in your own in-house delivery driver fleet and logistics strategy as CarPal allows you to tap into same-day deliveries for a better, easier and more seamless experience. 

By making on-demand delivery a quintessential part of the business, you can start focusing more on the business itself and let the delivery partner do the heavy lifting in terms of logistics.

This will definitely be a more effective way to operate a business without the hassle of arranging deliveries yourself.

With our experience in the same-day delivery landscape, we have learned that the key to achieving successful workflow is to keep customers at the core of your business so that all efforts are directed towards improving their experience.

To offer that kind of frictionless experience, the solution would be to tap into an experienced delivery partner which works with technology that transforms the entire same-day delivery experience and offers an easy solution.

same day delivery service

on demand delivery

Here’s Why You Should Outsource Your Deliveries

For many businesses, creating a delivery network, coming up with a designated fleet and hiring the right staff to manage the delivery operations is incredibly complex. The costs associated with investing in vehicles, hiring and managing staff quickly adds up – and what’s more, an important amount of time is needed to ensure efficient delivery operations.

Instead of businesses dedicating so much time and resources to delivery, they can choose to outsource their items to a delivery company, only paying per individual delivery and tapping on a fully-scalable system.

As we know, the quality of delivery services makes or breaks the customer experience. And an outsourced service partner provides you with high expertise support that understands exactly how to plan, schedule and expedite the delivery so that your delivery operations will achieve the fulfilment rate you have set.

At the end of the day, the end goal of outsourcing your deliveries is to create a more efficient workflow for your company!

Tap on flexibilit

By making on-demand delivery a quintessential part of the business, you can definitely tap into a more effective way to operate a business without the hassle of arranging deliveries yourself.

The key to building successful operations is to keep the customer at the centrepiece of your business so that all efforts are directed towards improving their experience.

To offer that kind of frictionless experience, the solution would be to tap on a 3rd party delivery partner which works with technology that transforms the manual process into digital workflows and offers a high level of visibility into orders.

Now it’s a simple matter of letting the outsourced provider know what you need and knowing you can deliver the service your customers expect and demand.

To up their game, companies should start to consider this fast and convenient delivery strategy to grow and succeed, and the answer might be rolling out their own same-day delivery option.

Cut cost and save time

It is a misconception that working with a third-party local courier service can increase the cost of delivering your company’s items. The truth is that a local delivery service can help you save valuable time and money. No longer having to manage a fleet of delivery vehicles or pay driver salaries can free you up to focus on growing your business in other areas.

Schedule and optimize

Maintaining a schedule for your delivery staff and an active fleet is hard work and can result in wasted money. For example, if you have a driver scheduled for the day, but only need to do a delivery every few hours, you are probably paying for the idle time when the driver waits for the next delivery to be assigned to him.

Many of the hurdles about choosing the right strategy for your delivery operations can be solved with the help of a reliable delivery partner, partner fleets and partner drivers to operate successfully in an open and flexible environment.

A delivery management company would help to properly manage drivers hence taking you one step forward towards making the entire delivery management ecosystem more responsive and sustainable. This will result in improved turnaround times, faster delivery authentication, reduction in detention times, and improved vehicle/driver utilization.

Customer support 

If creating and managing a delivery platform weren’t enough, having the bandwidth to manage customer support of that service is an entirely new issue. Together with outsourcing the actual delivering of items, businesses are able to tap into customer success team as well, taking another item off the full plates of busy people.

This means that together with perfecting your delivery operations, you can be assured of the success of your deliveries through another unique touchpoint – an experienced customer support person who can help create a good experience for your company. This way, you can rest assured that all steps of the delivery operations are handled in a professional way.

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same day delivery courier singapore

Your company is probably not customer-centric enough

When you own a company and offer services, including on-demand delivery, customer experience becomes one of the most important pieces of the delivery puzzle.

Starting from the moment your customers begin to interact with you to the way you respond to their requirements to the way you retain them, a good customer experience is important to help you stay ahead of the competition and establish a topnotch level of service.

Same-day delivery may be complex, but ensuring your customers are satisfied puts your company one step closer to success. And to make this happen, your company will need to review some of its internal processes. In the end, it will be a win-win situation for both parties!

Put emphasis on offering values

same day delivery courier singapore

When it comes to online ordering, it’s a fact that faster delivery gives greater value to the overall online shopping experience. And by making on-demand delivery a quintessential part of the business, companies can offer a type of service that is convenient and fast.

As same-day delivery is on the rise and customers’ behaviour has changed considerably, expecting items to be delivered instantly, companies need to become more customer-centric and offer these experiences without risking that consumers will quickly turn to a competitor that has the ability to offer more convenient services.

The key to achieving a successful business is to keep the customers at the centerpiece of your business so that all efforts are directed towards improving their experience.

To offer that kind of frictionless experience, the solution would be to tap on a delivery partner which works with technology that transforms manual processes into digital workflows and offers a high level of visibility into orders so that your clients are always kept in the loop.

Transparency and visibility are the foundation of superior services
same day delivery courier singapore

Your customers are trusting you to deliver a product in exchange for their hard earned money, so companies need to alleviate any concern they may be having.

We know that customers will eagerly wait for their ordered items, so focus on offering them visibility into the order status that will allow you to establish trust and reliability with them.

This can be possible by monitoring the orders and drivers who are in charge with the orders in real-time to make sure the deliveries are on track and will arrive at the desired time!

Convenience defuses friction between consumer and service

same day delivery courier singapore

Today, package tracking allows companies to know exactly where the package is, insight which helps them personalize and improve their experience with the customers.

To establish this sort of business, ask yourself some questions. Is there a customer representative that you or your customers can call if they have an issue? Does the company offer real-time tracking so you know where your items are? Does the company offer delivery windows so customers can better plan their day?

Invest in customer service

While tapping onto your delivery partner’s delivery management platform helps you cut cost, save time and create a more efficient workflow for your operations, it’s important to also manage the customer support around that service to ensure a smooth relationship with your customers.

Together with outsourcing the actual delivering of items, businesses are also able to tap into the delivery partner’s customer success team as well, taking another item off the plate of your customers.

Relying on someone to keep a tight eye on your customers’ enquiries is a great touchpoint to improve your overall customer experience.

Conclusion

From the beginning, CarPal was built as a delivery service that focuses on convenience and flexibility to fit your needs. From easy scheduling to the possibility to tap into a pool of 10,000 in-house trained drivers to offering full visibility into orders, CarPal caters to both consumers and businesses that need a reliable service to move their goods around the city.

We understand that the value of same-day delivery is to offer customers the ability to choose how quickly they want their purchases to arrive. We know that these services offer increased conversion rates for companies and improve client retention, creating positive feedback from both parties!

same day delivery courier singapore

same day delivery small businesses

Why should same-day delivery be at the core of your business?

Today same-day delivery should be at the core of every business and many companies have started considering delivery partners to improve their services and create a topnotch experience for their clients.

Think about the scenarios that are preventing you from having lean operations and a more flourishing businesses, and use these considerations to close the gap between your offerings and your customers’ needs and requirements.

This will help you come up with the right solution and a more effective way to operate your business without the hassle of arranging deliveries yourself.

same day delivery service

Why should small businesses provide same-day delivery?

These days, consumers are getting items delivered to their doorstep within hours — and this is a service that’s becoming the norm.

And in this age of instant gratification, huge retailers such as Amazon have proved that getting into the convenience game is the path to success and growth.

If we look at Amazon’s ability to offer these services at such a large scale, we observe how the company uses its position as a same-day delivery pioneer to leverage its own business. We’ve seen how other retailers continue to develop a dependency on Amazon’s platform, only to realize one day that Amazon is their biggest competitor.

To up their game, smaller companies need to consider this fast and convenient delivery strategy to grow and succeed, and the answer might be rolling out their own same-day delivery option.

So what’s the best alternative for smaller companies? Partnering with a 3rd party service that allows them to use the same strategies Amazon has implemented, and ultimately delivering faster and better.

Flower services

same day delivery service

With increasing competition in the flower industry, the dynamics have quickly shifted to consumers’s shopping patterns and implicitly this is related with what type of delivery services flower companies decide to offer.  With this in mind, florists can no longer offer poor shopping experiences because customers can quickly and easily search for and purchase from a competitor that has the ability to offer fast and convenient services.

In the flower industry, an avenue that helps to speed up the process is on-demand delivery, which aims to eliminate the long, cumbersome supply chain that transports fresh blooms to consumers in a cool environment. Instead, on-demand delivery pledges to focus on sourcing fresh flowers that wouldn’t spend weeks in a cold-storage warehouse.

Essentially, what on-demand delivery seeks to do is to considerably cut the farm-to-vase time, so that flowers can last longer in the customer’s home. Today, many online flower delivery businesses pledge one or two-hour delivery of fresh bouquets to satisfy customer expectations and this can be easily achieved when they choose to use a reliable delivery partner.

Food delivery

same day delivery service

To scale, more food delivery companies decide to tap on tech-centric operations and a fully agile platform to meet these demands, and become more competitive in this fast-evolving landscape.

As we discussed in a previous article on same-day delivery for food companies, the challenge right now is that there is a lot of friction between users and restaurants or other F&B companies.

Consumers today pose many questions like “Where is my food right now?”, and there are also many questions coming from the company’s operations team  like “How do I know where my drivers are?” or “How can I have better control over deliveries to plan future deliveries in a more organized manner?”

These issues seem to be prevalent in the market, but they can be easily solved by using the right delivery partner that offers you the level of flexibility you need.

Such company has the ability to monitor and track drivers performing your delivery in real time. This step translates to a better operational flow and a standardized driver procedure when you have to assign orders to certain drivers.

E-commerce

same day delivery service

When it comes to online shopping, it’s a fact that faster delivery gives greater value to the overall e-commerce experience.

By making on-demand delivery a quintessential part of the business, businesses can focus more on the products themselves as well as accepting and preparing online orders. This will definitely be a more effective way to operate an e-commerce business without the hassle of arranging deliveries yourself.

The key to achieving successful workflow is to keep customer at the centerpiece of your business so that all efforts are directed towards improving their experience.

To offer that kind of frictionless experience, the solution would be to tap on a 3rd party delivery partner which works with technology that transforms manual process into digital workflows and offers a high level of visibility into orders.

same day delivery service

same day delivery

How to gain new customers in 3 easy steps

Retaining and acquiring new customers is always work in progress for any company that wants to provide a great customer service to their clients.

In terms of delivery operations, there are strategies companies can tap on to optimize and make their processes more efficient so that current and new customers will benefit from.

same day delivery service

same day delivery service singapore

3 Ways On-Demand Delivery Can Save Your Day

Same-day delivery is one of the hottest commodities in the logistics industry, and through tech and innovative strategies, it has become more accessible than ever.

For both individuals and businesses which deliver items across town within hours, this phenomenon represents a great opportunity to build a healthy operations infrastructure based on efficiency and growth.

In case you’re not aware of the many use cases same-day delivery offers, CarPal highlights some of our favourite ways people are using our services everyday!

1. Flowers on demand

same day delivery service singaporeOne of the most popular use cases for same-day delivery is flower delivery. Consumers want their bouquets freshly cut and delivered quickly, making the flower delivery business difficult to manage.

According to A Better Florist, “consumers just want to quickly order flowers from the website, or a smartphone on-the-go, and to cater to this, flower companies have to devise a trustworthy and efficient delivery system that enables consumers to receive flowers on the same day.”

Before companies like CarPal, traditional flower shops were forced to hire drivers and rent vans, making a costly investment in delivery networks so they could service their own orders. But today, florists can simply tap on a delivery partner to do their deliveries, while they focus on preparing the bouquets on time for their clients!

2. Online food delivery portals

same day delivery service singapore

Commerce looks a lot different than it did a decade ago and that’s mainly due to customers’ change in behaviour and expectations. We live in a world where convenience is appreciated and this is visible across so many markets.

Similar to the rise of e-commerce, it’s safe to say that there’s also been a growing trend in food delivery services which seem to be bypassing the traditional brick and mortar restaurants. 

These online food portals heavily rely on same-day delivery for their business, but they often have too many steps to deal with before proceeding to the actual delivery workflow. A solution for them is a reliable delivery partner which takes the hurdles off their shoulders and managed their delivery operations from A to Z.

This means managing orders automatically, ensuring drivers are assigned to orders and that all these processes are done in a timely fashion.

3. Companies that work with high volumes

Due to unpredictable volume in orders, many small companies are faced with challenges and can easily lose out in the long-run due to the inability to fully-utilize their available resources.

For many of these companies, there are periods (Christmas, Chinese New Year) when there’s a surge in orders, and it can only mean that they wouldn’t be able to fulfil all the orders on time.

To improve this aspect and also keep their customers happy, such companies might need to come up with an alternative solution.

As you might be aware, the costs associated with investing in vehicles, hiring and managing staff quickly adds up during this period, so the best way to deal with the issue would be using a crowd-sourced solution.

Many of these issues can be solved with tech that helps partner companies, partner fleets and partner drivers to operate successfully in an open and flexible environment!

By partnering with an experienced delivery company, food companies, florists and bakeries can have the ability to meet their fulfilment rate and offer a great customer service to their clients.

CarPal’s same-day delivery service allows such businesses to effectively offer customer a topnotch service such as choice, speed and flexibility. By allowing businesses to easily plug into our dynamic delivery network, we offers you the ability to easily manage your operations whilst focusing on growth!

food delivery singapore

delivery singapore

How can same-day deliveries boost your revenue during the festive season?

The festive season is upon us and if you’re not already thinking about all that it entails for your business from a delivery standpoint, then you should definitely reconsider your strategies.

With online shopping and food ordering on the rise, this is probably the best time for online retailers, F&B companies and restaurants to cash in during the holiday season.

Take your cue from consumers’ expectations

delivery singapore


According to research, consumers are at the top of their game during the holidays, with 95% of holiday shoppers basing their online purchases on delivery options alone.

And according to Walker Sands’ 2017 report, “54% put fast shipping as their top incentive to purchase more online.”

This is really the ideal scenario to reconsider your options for your business and find the right solution. As you deal with surge in order, you will need to act fast and efficiently and identify consumer patterns that help you optimize deliveries, improve processes and increase revenues just in time for the holidays.

As times are evolving, delivery processes are not set in stone anymore, and it’s safe to say that expectations are evolving and companies need to keep pace with bigger players.

In fact, Forrester, a renowned market researcher iterates that “the cost, speed and convenience of delivery has a direct impact on repeat purchase, basket size, conversion rates and customer lifetime value”.

This sort of forecast is not surprising considering that customer demand for high quality, convenient and fast delivery has become the norm!

Ensure delivery speed (and alternatives)

delivery singapore

In addition to quickly having access to products online, consumers are also expecting guaranteed speed, as well as more delivery options other than the traditional model.

One such avenue is on-demand delivery through a partner company that works with software and caters to customers that need to get an item delivered on the same day.

This sort of “convenience economy” offers F&B, grocery and retail companies the opportunity to grow their business and revenue by capitalizing on the increasing demand from consumers.

To gain results and increase your revenue during the holidays, start by analyzing customer metrics. You can ask yourself questions like “what are your customers saying about your current delivery process?” By answering to this question, you will gain key insights into making the delivery experience better.

If you’re looking beyond traditional delivery models, and thinking of scaling your business’ revenue, the festive period shouldn’t overwhelm you with its surge in demand. On the contrary, you can consider delivery companies which work with advanced tech that make the overall process more efficient.

By partnering with a company that allows you to use the sharing-economy gig, you can actually utilize your resources in a sustainable manner through a platform which offers smart algorithms for better performance as well as physical fleets to make your life better during the busy season.

For instance, you can let our allocation engine assign orders to drivers, while you focus on other areas of the delivery process.

Make on-demand delivery profitable

delivery singaporeThe cost considerations for delivery operations are paramount, from hiring additional staff to taking care of the logistics, delivering the orders, and training employees on the new processes.

With this in mind, the amount of work that needs to be done is considerable in order to have a successful fulfillment rate and earn money on top of it. Therefore, projecting your company’s revenue growth shouldn’t be an issue to ignore.

It’s true that more logistical planning comes in play here, but relying on an experienced partner can help you overcome the hurdles of high delivery volume during the busy seasons.

By ensuring that your orders are fulfilled through tools like route optimization, predicting the right timings and properly managing orders, a delivery partner can help you fulfill your orders timely and earn the extra cash that you would’ve otherwise lose for not having the resources to assign orders properly.

In conclusion, it would be more pragmatic to spend additional money on a seasoned logistics company to coordinate deliveries, because it could very easily help you improve your revenue!

Conclusion
To succeed, any business needs repeat customers. As such, using a delivery company will help keep track of your performance, delivery issues and provide competitive rates and a topnotch service.

While most businesses will never be able to have full transparency over their operations, it is key that they put in place processes to manage and recover the customer experience when it goes wrong.

In case you’re not considering partnering with a same-day delivery company, you might want to change your mind, because this phenomenon is quickly becoming a must!

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last mile delivery

Recipes for growing your food delivery operations

Factors like big players, tech and consumer behaviour are changing the rules of the game in terms of how food companies and restaurants are handling both their operations and customer experience.

To stay relevant and scale, more restaurants decide to tap on tech-centric operations and a fully agile platform to meet these demands and become more competitive in this ever-changing market!

food delivery operations