last mile delivery asia

Delivering Growth: How Tech Helps Companies Adapt to & Succeed in Same-Day Delivery

In the B2B world, you need to be able to offer a fast, flexible and efficient delivery service to be able to compete with other companies that are present in this space. 

We’re aware that online retail is booming, and together with it, the volume of delivery orders is on the rise. More companies notice this change in consumer behaviour, which is why they decide to tweak their strategies to cater to clients’ requirements. 

Because of the preference for same-day delivery services, many companies are faced with unprecedented challenges and are prone to losing out in the long-run due to the inability to offer these services. 

But in this space, modern technologies emerge to enable these companies to deliver better by offering greater efficiency and more collaborative operating models – which can ultimately help them re-shape the way they operate.

In the bigger picture, disruptors like Amazon helped to push these changes, driving businesses – both B2C retailers and B2B logistics players –  to enter the same-day delivery landscape in order to survive.

To succeed, these players’ mission is to find ways to compete with big brands like Amazon or Lazada without having to purchase warehouses and additional fleet, but by finding the kind of platform that will share this vision.

So what are the challenges these companies are facing?

last mile delivery asia

These challenges continue to impact the delivery landscape, which means that it’s extremely more important to be part of this flexible last-mile delivery ecosystem to gain competitive advantage.

As we mentioned before, technology remains at the center stage of last-mile delivery, reshaping it to become more agile, lean, and better able to meet changing customer expectations.


last mile delivery asia


How does tech ultimately help these companies?

  • On-demand delivery platforms, which offers the choice and immediacy customers demand
  • Live tracking technology, which streamlines deliveries and cuts costs
  • AI and Machine Learning, which brings end-to-end connectivity to last-mile delivery
  • Predictive Analytics to help improve business operations and forecast future demand
  • Hybrid fleet – a mix of company’s own fleet, contractors, third-party partners, and freelance drivers which allows for more flexibility, control, and scalability

The main benefit of same-day delivery in the B2B sector is that it allows businesses to innovate and offer the kind of flexibility clients need these days.

Of course, in order for this to work, you need to ensure that all the steps are thoroughly followed.

  • To enter the last-mile space, start working with an integrated solution and an experienced team that will help you enable same-day delivery. The idea of this project is to work with optimal routes given a number of locations, items to deliver and drivers with vehicles that have limited capacity.
  • Tap on the hybrid fleet idea: The key attributes you need to take into consideration is planning your internal operations and delivery teams to determine the distribution of the resources to minimize cost and maximize fulfilment rate for you daily deliveries.
  • Efficient Routing: The goal is to create a sustainable same-day delivery solution that enables you to fulfill orders by using a routing system that ensures each resource has as many locations as possible while delivering on time and driving the most efficient route.

Driving business efficiency and productivity

Companies that want to innovate in the same-day delivery sector can start utilizing logistics technology that supports delivery management, fulfilment, and optimization to differentiate themselves from competitors.

In an industry as important as logistics, which has become the backbone of any company’s operations, this type of technology will definitely be a gateway to success.

Optimizing logistics has a significant and tangible impact on the revenue as well as transparency and accountability, allowing companies to better analyze all the relevant data to adjust their operations and boost productivity.

last mile delivery

same day delivery

We are re-imagining logistics one delivery at a time. Find out how!

When Amazon came to Singapore, we realized that a major disruption like this can actually prompt smaller companies to think out of the box and come up with alternatives in order to be successful.

Apart from offering a delivery management solution, CarPal is also operating as a delivery service provider in Singapore, so we easily understand the woes of smaller companies and what their bottlenecks are.

This is why in the past few months, we have decided to take our product to the next level and improve it to better serve these companies — and help them make an impact in the delivery space.

We are currently working on something innovative that will drive companies to deliver better and in a more efficient way.

We’re excited to share it with you soon, so stay tuned to find out more!

last mile delivery trends 2018

Last-mile delivery trends that will shape 2018

In 2018, delivery management will gain more traction through automation, digitalization and personalization.

To help companies become more efficient and have more visibility into their operations, the supply chain needs to become more robust – and tech is a solution that has all the answers to help companies overcome their challenges.


last mile delivery challenges

Can You Manage Increased Volume for Black Friday or Cyber Monday Deals?

During days like Black Friday or Cyber Monday, consumers scour websites and stores for the best deals, fact which is directly impacting the way companies have to deal with deliveries.

While this shopping frenzy can cause delays or disruptions, if planned properly, it can be a worthwhile opportunity for your business.

As on-demand delivery is at the core of the logistics industry, retailers who want to remain competitive should take a closer look at the market demand and make a decision on how to make on-demand delivery more efficient.

Digital stats show increase in demand 

According to Shopify, “in 2016, U.S. and UK online retailers alike saw their traffic explode on Black Friday, with 220% more sessions than a normal day. And despite significant discounts, Black Friday sales totaled $3.34 billion spent online (a 21.6% increase year over year). Cyber Monday sales in 2016 also smashed records, bringing in $3.25 billion and a 155% traffic boom to become the biggest day in the history of U.S.”

last mile delivery challenges

As the shift from brick and mortar to online retail continues, the difficulties of managing the surge in deliveries during busy periods is a real factor which influences the way a delivery will happen.

If your customers are more active in this period (and they probably are), you can start taking the necessary steps to optimize your fulfillment and aim to offer a reliable service that won’t let them down even when the demand is extremely high.

There are many challenges when it comes to last mile delivery during busy days like Black Friday, but there are solutions to help you cope with them.

Innovation should be at the centre of your operations

Start your new strategy by installing an effective delivery management process that helps you organize and structure the distribution of your items thus helping you eliminate all possible bottlenecks.

Delivery management solutions are a source for innovation, and last-mile delivery optimization is the channel that closes all gaps between customer expectations, large volumes of orders, and your internal operations.

Tech is a hands-on solution to manage your deliveries

The requirement for increased efficiency is predicted on the customer’s desire for faster deliveries – this is why automation is key when it comes to managing a large volume of orders.

Efficiency can be increased throughout the supply chain, but when talking about same-day or on-demand delivery, technology is still key. Just consider that functions like automatically dispatching orders in the right area, at the right time can help you increase efficiency and decrease delivery time.

Meeting customer demands with last-mile delivery

last mile delivery challenges

To manage surge in demand during busy periods, companies need to put emphasis on working with a delivery management solution that offers the right resources to make this possible. Companies can consider implementing a last-mile delivery optimization tool for effective management.

But even before integrating a tech solution, companies which experience surges in demand have to analyze all their demand statistics and use the data for future deliveries. It’s also important to trace the physical last-mile delivery process to understand its flow and where tech solutions can step in to help.

The next step is actually starting to use a delivery management solution. Some of the things they can easily achieve at this point in time are:

  • Mapping out your available drivers to the locations as per resource proximity and availability.
  • Identifying if drivers are under or over-utilized and allocating orders to the right driver.
  • Using route optimization to identify the shortest routes to make quicker deliveries and have a faster turnaround time.
  • Dispatching all drivers and monitoring their movements to ensure they take the designated routes.
  • Tracking the drivers’ estimated time of arrival and offering transparency to the end-customer.
  • Upon delivery, collecting customers’ feedback and validating the delivery through electronic proof of delivery.

Ready to make these adjustments?

last mile delivery challenges

last mile costs

How can your company minimize last-mile delivery costs?

In the logistics industry, the last-mile plays an important as it’s helping companies deliver better, gaining new and retaining current customers by offering visibility and transparency but also creating an efficient delivery infrastructure.

As consumers have more expectations and demand is on the rise, businesses are considering new strategies to make last-mile delivery faster and a better experience.

While costly, there are still so many different options you can consider to mitigate the costs and get results! CarPal is breaking down the measures your company can take today!

last mile delivery cost

driver management

Managing Your Drivers to Optimize and Fulfill Deliveries

A delivery management system provides drivers with an intuitive app, which allows them to get notifications of new assignments, suggestions for the best routes, as well as have access to collect signatures and photos as Proof of Delivery to have a smooth delivery experience.

In traditional last-mile delivery, one of the biggest challenges remains to accurately manage your resources; these include delivery staff, vehicles, and drivers.

For many companies, being in full control of their operations is essential, which is why the idea of owning a fleet or even working exclusively with a delivery partner seems to be the preferred solution.

However, there are limitations to this business model, which include relying on your own fleet which reduces the chance of workforce growth as soon as the business demands it.

Many of the hurdles about choosing the right strategy for your delivery operations can be solved with tech that helps partner companies, partner fleets and partner drivers to operate successfully in an open and flexible environment.

How does a delivery management software help you manage resources?
Properly managing drivers could be one of the major step forward towards making the entire delivery management ecosystem more responsive and sustainable. This will result in improved turnaround times, faster delivery authentication, reduction in detention times, and improved vehicle/driver utilization.

A delivery management software offers features like route optimization to channelize route planning protocols, optimizing their movement, bettering their estimated time of arrivals, both to reach the retail outlets from distributors, and reaching the consumer on-time.

For instance, route optimization and live tracking features have proved to be beneficial for big companies like Amazon and Alibaba, which helped them better track and optimize their omni-channel strategies to ultimately minimize any friction between their services and customers.

This idea shows that technology can used to optimize routes in real-time and ultimately improve the delivery process by literally having an overview of the entire last-mile delivery segment.

By assigning tasks to drivers and ensuring they are taking the right routes, companies can fix the gap between expectations and execution both on the customer perception end, as well as their very own strategic planning end.

Identify how under-resourced or over-utilized your fleets are

driver management
With the help of a delivery management software, you can identify how under-resourced or over-utilized your fleets are, and even forecast future deliveries.

By managing orders and matching the best available driver, you can bring delivery costs down and gain more control over your own delivery fleet as well as have the ability to tap into third-party drivers, without actually having to purchase any vehicles or hire additional staff.

What’s more, in order to have a good overview of your deliveries, you will no longer have to prepare everything manually, but make use of automated features like live tracking, route optimization, and reporting to help your team collaborate efficiently and have a built-in process for allocating and managing resources to your deliveries.

Efficient order management

Planning orders and properly assigning them to your fleet of drivers ensures that all your deliveries follow the most optimized route which would result in ROI saving in the form of cost and time.

During peak seasons or when experiencing an influx on-demand requests, companies find it difficult to manage the surge in orders, so the challenge that arises is whether or not to hire additional drivers for their very own fleet.

Improving the last-mile delivery is one of the top priorities for logistics companies, and more companies aim to build good infrastructures in order to optimize the speed, cost and flexibility of their operation.

If we’re talking about hiring contractors, companies will have to find alternative ways and explore delivery solutions which help them better manage multiple fleets to deliver the optimal delivery experience for their customers.

Automation is key
A delivery management software uses predictive analysis to schedule deliveries, and automated order management is the centerpiece to any on-demand delivery solution as it allows companies to have access to an interface where they can schedule driver pick-ups and deliveries.

Automation saves you time, and through a software, you can easily keep an overview on all orders and tracks potential delays for on-demand and scheduled deliveries. This is important as it offers a complete end-to-end visibility of the delivery business.

To reduce the cost of movement, companies will make use of tech that provides features to better manage orders and resources and have access to real-time data. This will result in shorter delivery times, improved turnaround times, faster delivery routes and reduction in rates.

cash on delivery

Cash on Delivery – Overcoming Payment Infrastructure Challenges in Southeast Asia

With the evolution of tech, delivery operations have changed and evolved, and customers’ expectations have also shifted the way deliveries are done.

In the face of  increasing competition from e-commerce players, more companies are considering of jumping into the digital world to reach out to a wider audience faster and more efficiently.

Same-day delivery has certainly become the norm, and this new trend has sparked changed into how deliveries are done.

For instance, more companies focus on transparency, efficiency and control when it comes to their operations in order to have smooth operations workflows and ultimately, bridge the gap between customer expectations and their own services. But these companies, also need to identify their customers  – or even the markets’ – challenges.

In Southeast Asia, one of such challenges is the lack of “Cash on Delivery” option upon placing a delivery. In countries like Malaysia, Indonesia, Thailand and Philippines, many companies still manage transactions manually due to issues like lack trust in sharing information through online channels.

But with the rise of fintech, e-commerce and last-mile delivery, while it is important to educate consumers on the convenience and ease of online payment methods, companies performing deliveries still need to come up with alternatives to stay on top of the game hence a Cash on Delivery option is integral to any successful business strategy in this part of the world.

What is Cash on Delivery?

Cash on Delivery or COD is a type of transaction in which the recipient makes payment for an item at the time of delivery. The recipient can make payment by cash or cheque depending on what the shipping contract stipulates.

This type of transaction usually takes place through a company and allows both the seller and the buyer of the product to minimize the risk of fraud.

Highlighted in e27 is the fact that “one of the difficulties when it comes to payment options is the low level of trust Indonesian consumers have when it comes to online purchases, where 34% of Indonesia’s online consumers are “afraid of fraud”, according to a survey by the Indonesia Internet Service Provider Association.”

Cash is still king in many markets

According to data from Southeast Asia-based e-commerce logistics provider aCommerce as cited by ecommerceIQ, cash on delivery was still the payment method used for nearly two-thirds (65.3%) of digital purchases in Indonesia.

Over in Thailand, the country is still a cash-driven society and Cash on Delivery is the preferred payment method for 70% of e-commerce shoppers, making payments a bottleneck for faster e-commerce growth as many sellers cannot offer COD.

Advantages of COD transactions

For consumers without credit cards, COD purchases offer a convenient way to order items online. The transactions pose low risk for the buyer since the customer doesn’t pay until they receive the product in satisfactory condition.

On the merchant’s side, offering a COD payment option may enhance buyer confidence in a new company that does not yet have strong name recognition. This strategy can also lead to more customers and increased sales.

Also, since COD transactions do not involve a credit card, merchants save money on credit card transaction fees. In addition to enjoying the benefits of COD transactions, merchants who offer this payment option must be prepared to assume certain risks.

To mitigate the return risk, big e-commerce players make sure to take high-quality photos of its products while providing as much information as possible, like exact measurements.

How does tech help? 

With a delivery management platform in place, you can use features that help companies move a step forward and get an edge up this competitive market. With CarPal’s delivery management software, companies can easily customize their deliveries and when it’s needed, clearly indicate when a certain transaction is required to have Cash on Delivery option. By having access to this option, companies will be able to easily manage their deliveries.

When paying attention to the needs of the market, companies can reposition it as a sophisticated logistics service provider with international standards and high reliability.

Together with this feature, a delivery management software has a holistic role for your organization and this means that companies can track the progress of a package in real-time, use route optimization to offer their fleets of drivers the most efficient route to perform deliveries as well as monitoring driver accountability through Proof of Delivery.

cash on delivery

amazon last mile delivery

Simple Strategies Amazon and Alibaba Use That Can Boost Your Logistics Company’s Growth

With the implementation of innovative tech as well as penetration of new product markets, big e-commerce players like Amazon and Alibaba have gained the reputation of being pillars in the on-demand delivery sector.

By creating an environment centred on visibility and flexibility, these companies have managed to gain competitive edge and assert themselves at the centre of the delivery ecosystem for many other companies around the world.

While Alibaba and Amazon are at the centre of the new digital retail, they’re both using very different strategies.

For instance, according to a Freightos article, “Alibaba connects global businesses and consumers as the world’s largest virtual middleman, while Amazon is a global player that controls everything from manufacturing to sales and physical logistics.”

But what does this mean for other companies? While this may mean that traditional retailers will have a harder time succeeding, it also gives plenty of reasons to think about evolution and alternative methods to improve your business.

In a recent article on the launch of Amazon in Singapore, we talked about how big players work as a great benefit for local businesses as more consumers get used to receiving goods on the same day, fact which pushes smaller companies to adopt alternative tactics.

To scale delivery operations, it’s important to find the right delivery management solution to ensure more efficient deliveries, and in order to accomplish this, using tech to streamline operations and dispatch orders automatically is a must.

But let’s take a look at some strategies big players are using that you can apply in a different measure.

What Amazon does:

Empowers customers to have visibility and control over orders

last mile delivery

Image credit: Amazon

Right from the beginning, Amazon identified what the industry lacked and understood consumer needs perfectly. This is why the company started off with a service called “local express delivery” in the US, which later on expanded considerably. The service proved to be the foundation of their overall strategy to maximize efficiency at each step of the supply chain.

What’s more, the company identified different potential product verticals that would scale the business, which is why they chose to try out new product markets where there’s still ample space for growth.

And by launching same-day delivery service, Amazon’s volume of deliveries sky-rocketed hence they needed full visibility over their orders. That translated into knowing exactly which items are out on trucks, which trucks they are in, and where they are in the delivery process.

Giving customers visibility over their delivery: when it’s on its way, real-time tracking of the driver, precise ETAs, and notifications of when it has arrived are all things that consumers now expect.

What your company can do:

Implement a platform that offers control and live tracking 

This type of disruption caused by Amazon is positive as it can only push smaller businesses to adapt to change through a new level of speed and flexibility.

As a small company that wants to succeed and gain competitive edge in a landscape where companies like Amazon thrive, it’s important to use a system that allows you to have full control of your operations.

The most important aspect of your deliveries is having visibility over your deliveries and drivers in real-time. By using a delivery management system, your company will not only have access to such features but also provide your drivers with an easy-to-use app which gives you the ability to communicate directly with the driver, and monitor them once till delivery is completed.

What Alibaba does: 

Invests in a digital strategy

The Chinese e-commerce giant increased its stake in logistics firm Cainiao, aiming to begin delivering orders on the mainland within 24 hour.

According to an article in TodayOnline, “China’s market is more labour intensive and has obstacles like inaccurate post codes, for example, and in the rapidly growing cities new addresses are appearing all the time.

By standardising addresses and using digital labelling codes, Cainiao has cut time, costs and errors in delivery. Eliminating paper printing in favour of coded e-shipping labels saved almost a fifth of the courier’s estimated 0.54 yuan operating income per package.”

What your company can do: 

Use Proof of Delivery (POD) to reduce disputes

This is an essential component of the delivery as it serves as an important acknowledgment to mark that the delivery has been completed. By using the POD feature available, not only do companies have the assurance that packages were delivered successfully, they can also track the progress of the delivery.

This helps companies identify potential issues before they become major liabilities. A POD is a fast-growing trend that more companies are implementing into their delivery workflows to make the processes hassle-free.

What Amazon does:

Created Amazon Flex

amazon last mile delivery

Image credit: Amazon

Amazon’s sales revenue has been increasing every year but that didn’t stop the company to adopt new strategies. With Amazon Flex, which initially was started in Seattle, Amazon took the on-demand era to last-mile fulfillment.

The service is an outgrowth “sharing economy,” in which independent drivers, like Uber, can go to a local Amazon warehouse, grab a package and deliver it to its final destination.

This service is interesting as it could help Amazon cope with holiday high-demand and other situations where conventional services aren’t up to the job. This means, Amazon is creating an alternative ecosystem which can create a high fullfilment rate.

What your company can do:

Build a healthy last-mile ecosystem 

Companies can then build a healthy last-mile ecosystem by expanding their networks and tapping into a hybrid fleet to drive cost down. Last-mile can become a sustainable ecosystem where your very own fleet and partnerships with local delivery companies are successfully growing your delivery logistics.

If properly managed, this scenario can offer companies the flexibility to scale the business needs and use multiple resources that fit increased demand across multiple locations.

How to adopt new strategies

To scale delivery operations, it’s important to find the right delivery management solution to ensure more efficient deliveries. In order to accomplish this, using tech to streamline operations and dispatch orders automatically is a must.

To streamline operations and ensure that deliveries are timely, it’s crucial to leverage your services with tech to facilitate delivery speed as well as better manage the distribution of orders. It’s important to look for a solution that is flexible enough to be layered on top of existing technology to level-up the management of drivers and the order optimization.

delivery management system

Case Study: This is How Unioil Gained Visibility Over Drivers

Company name: Unioil
Industry: Oil and gas distribution
Location: Philippines
Background: Leading the way in innovative petroleum solutions since 1966

Company background

Unioil Petroleum Philippines is a well-known brand in Philippines, which offers oil and gas distribution. As a strategic business partner in the field of petroleum products, Unioil supplies the petroleum and power needs of various market segments.

Aside from the Unioil lubricant brand, the company also fosters strategic global alliances with various oil and petroleum companies throughout the world.

What were the challenges the company faced?

delivery management system

Unioil has a large number of distributions per day, and the company needs to pick up oil from different locations by driving across the country.

The company owns a fleet of 30 trucks, but also regularly works with contractors that help fulfill order transportation.

Because of the large number of deliveries that needed an extra batch of drivers, the company made the decision to work with more contractors. The operations team then started feeling challenged when they couldn’t properly track the status of the orders on-the-go.

Current challenges:

→ Tracking contractors and freelance drivers is difficult

→ Lack of POD (Proof-of-Delivery) to expedite deliveries and make the process more efficient

→  Collecting payments needs to be improved

What was the solution?

After running an initial trial with CarPal, Unioil decided to integrate the CarPal delivery management system into their current solution, enabling the company to connect order management with delivery management and optimization – while providing full visibility and a superior customer experience across the entire operation.

Unioil’s partnership with CarPal had an immediate impact in the operations department, especially as the company made full use of the real-time tracking from the beginning.

This new layer of transparency and visibility across the operations helped Unioil manage their fleets of contractors more effectively, and provided their customers with the much-needed visibility and control.

With our cloud-based software, Unioil can now easily track their contractors – and make the process insightful along the way by collecting relevant data and analytics that help forecast future deliveries.

The drivers will be able to use the CarPal Driver App and use functions like the Start, Pause and Stop buttons throughout the delivery, which help identify each stage the delivery is at.

Another advantage of using our platform is that even when the app goes offline due to lack of internet (Philippines is comprised of many islands, hence infrastructure and internet connection can be a challenge at times), the app will continue capturing information offline and push the data to our system at the moment the connection comes back.

delivery management system

What were the results?

Unioil started their operations working with in-house drivers. However, for their lubricant business, they hired subcontractors which are responsible for picking up the product from warehouses and sending it to customers. The next question was: how do you track these contractors?

That’s why the company decided to integrate CarPal’s delivery management platform – which helped them optimize their logistics, offer full transparency to their customers and seamlessly connect with their existing systems from the beginning.

Unioil was looking for three key attributes in a delivery management platform:

Efficiency and optimization

→ Tighter control and visibility over contractors and freelancers

→ A reliable system, which acts as a “control tower” so that the company can manage all operations from one place

CarPal not only ticked all these requirements, but also gave Unioil the ability to schedule multiple way-points which helped the company optimize their operations even further.

With CarPal, Unioil can follow their trucks via the web dashboard, know the ETAs for all orders in real time and white-label the entire system to match their branding.

The frictionless awareness of CarPal’s dashboard means that the team can check the status of all drivers and all orders in the “control tower” without wasting time or disrupting drivers.

This resulted in a decrease in phone calls to the operations team  – and improving business efficiency and customer service simultaneously.

Having a robust solution that could handle unlimited queries was crucial for Unioil as they grow nationally.

CarPal’s scalability makes the company future-proof so it can grow as the business continues to expand.

The takeaway

delivery management system

CarPal’s platform has helped Unioil optimize and track deliveries efficiently and has generated more efficiency per driver per day through increased routing efficiency and direct tracking. 

Also, after implementation, Unioil keeps an open dialogue with CarPal on a regular basis. This has resulted in new features on the CarPal platform which are now used by Unioil as well as other CarPal customers in similar use cases.

In addition, Unioil is also using CarPal as the main source of their driver insights, analytics and accounting.

By inputting all orders into the CarPal dashboard, the company gets a first-hand glimpse into what’s happening with the operations at any given time – from the current location of its drivers to the monthly finances.

Using CarPal’s dashboard, Unioil is now able to optimize the logistics planning and assign orders based on how drivers are progressing in real time.

While Unioil just started working with CarPal’s system this year, the company saw immediate results in terms of efficiency and costs. And with the delivery management software in place, the company manages to quickly optimize their operational logistics! 

delivery management system

How Proof of Delivery Helps Reduce Friction Between Businesses and Customers

In today’s delivery sector, at least 20-25% of consumers would be willing to pay significant premiums for a same-day delivery, fact which prompts more companies to close the gap between customer satisfaction and businesses by offering topnotch services.

Through tech platforms which provide smartphone apps, more companies can offer these type of services and provide a more satisfactory and efficient delivery experience.

One feature which helps create a better delivery experience and reduces disputes between companies and consumers is Proof of Delivery, which you can leverage to compete in the on-demand economy.

What is Proof of Delivery? 

A Proof of Delivery (POD) is an essential component of the delivery as it serves as an important acknowledgment to mark that the delivery has been completed.

By using the POD feature available in the Driver App, not only do companies have the assurance that packages were delivered successfully, they can also track the progress of the delivery. This helps companies identify potential issues before they become major liabilities.

A POD is a fast-growing trend that more companies are implementing into their delivery workflows to make the processes hassle-free.

Proof of Delivery (POD) is a document that confirms receipt of an item. Recipients must sign for receipt of the mail indicating the date when the mail item was delivered to them. A copy of the Proof of Delivery receipt is provided to the sender.

How do I use the POD function? 

  • In order to complete the job, the driver has the customer to sign on your app or take a photo as Proof of Delivery
  • Click Sign and have the customer to sign with their finger, and click “Sign” on top left corner to save
  • Click Photo to take a photo of the item and the recipient/location
  • Click Barcode to scan the item


proof of delivery  proof of delivery


Why is POD important?

PODs will save organizations time and prevent frictions between customers and businesses.

Drivers can capture customer signatures, photos, and text notes through the POD feature in the Driver App. The attachments will sync to orders within the web dashboard, making it easy for your operations team to collect and store information.

With easy access to Proof of Delivery files, your company will easily be able to you can ensure that there are no disputes between your organization and customers as well as improve customer service and stay organized.

With POD, your team can manage the last-mile more efficiently and reduce friction throughout the day to keep your drivers, operations team and customers satisfied!

Benefits of using POD

  • reduce friction and potential disputes between companies and consumers
  • monitor driver accountability  
  • eliminate unnecessary paperwork from your operations

If customers need proof of delivery, you can easily stay connected to your drivers’ recorded details and check customer accounts and access files, notes, answer questions, or confirm delivery was completed.

Steps to use POD

Add Images
You can add images as proof of delivery as well; you can upload an image or take a new picture. 

Add Signature

proof of deliveryClick on add signature to allow the customer to e-sign.  

Proof of Delivery provides real-time information on the movement of drivers, guaranteeing traceability and control across the entire delivery process.

You can also use the scanning function to confirm that the order has been delivered.

Alternative ways to monitor deliveries 

Having full visibility over last-mile delivery means that your operations team will not only be able to track and monitor deliveries in real time, but also be able to anticipate potential disputes and liabilities between companies and consumers.

In order to optimize last-mile delivery operations, items need to be scanned prior to being delivered. This way, your company will have full control and be able to track exactly which items are on which trucks and where they are on their routes.


With our delivery management software, after placing the order, you also have the option to download Waybill, which will be used by the driver to identify which items belong to an order as well as contain a barcode for scanning.

A WayBill is a document issued by a carrier giving details and instructions relating to the shipment of a consignment of goods.

Typically it will show the names of the consignor and consignee, the point of origin of the consignment, its destination, and route.

Barcode scanning 

proof of delivery

For companies that prefer to track their delivery items through barcode or QR code scanning, there are more tracking options.

The driver app is equipped with the technology to upload scanning throughout the entire delivery journey from the moment goods leave the warehouse until they are delivered to the end recipients.


Because of today’s mobile tech, customers can track individual packages in real time and validate deliveries. For companies offering these services, the ability to access information on-the-go and know where the packages are at all times can result in a smooth delivery experience.

As more companies are dealing with a high volume of deliveries, it’s important that records are kept when a delivery is being completed. This includes requiring your driver to get a signature and scanning of a barcode prior to leaving the  delivery location. That information then is sent to a central system and logged and remains as proof in case the customer makes a claim that the item was not delivered!