It’s a know fact that customer expectations are higher now than ever when it comes to deliveries, fact which drives businesses to establish leaner operations.
Logistics infrastructures are changing, and with these new technological innovations, a lot more visibility is needed to maintain a competitive and efficient operational workflow.
And what’s more, optimizing logistics has a significant and tangible impact beyond improving overall transparency and visibility.
For many companies, being in full control of their operations is essential, which is why the idea of having visibility into their fleet seems to be the desired solution.
This idea is opening up great opportunities, allowing companies to grow their business with an unprecedented level of freedom, flexibility and scalability.
So let’s take a look at why visibility into the fleet is extremely important.
1. Ensuring timely deliveries
It’s important for companies to have complete visibility over their own fleets, inventory and drivers to improve operations and leverage their services. On the customer end, consumers also want to have transparency into the delivery from end-to-end.
In order to adapt to the growing demand for speed, versatility and quality triggered by consumers, more companies choose to change their delivery game by being in control of the operations and having the ability to manage their deliveries hands-on to ensure the process is timely.
Order monitoring also means keeping an overview on all orders and track potential delays for both on-demand and scheduled deliveries.
2. Resolving potential issues
The secret to success is assigning orders at the right time and to the right resource and to make same-day optimal. Being able to monitor orders allows your teams to have access to an interface where they can schedule driver pick-ups and deliveries.
This feature saves you time, helps keep an overview on all orders and tracks potential delays for on-demand and scheduled deliveries. This is important as it offers a complete end-to-end visibility of the delivery business and anticipates any potential issues.
One of the greatest issues during the delivery process is not knowing when the order will be fulfilled and where the driver’s location is. Being in contact with your drivers through a real-time dashboard enables your team to provide the required information to customers on-the-go.
3. Greater management control
Drivers are often the direct point of contact for customers so communication with them via an app and through a dashboard are essential keys to provide them with real-time information and support to do their job better — in turn this will reflect on improved customer service.
With greater management control, you can set and measure delivery departure and return times for each driver as well as set driver performance standards to achieve your goals!
CarPal is one example of a software which taps on technology-driven optimization, aiming to revolutionize the last-mile ecosystem by offering a platform that has features like data analysis as well as order management and live tracking among others.
A unique highlight is the fact that we’re matching companies with a 10,000-freelance driver fleet allowing you to greatly improving the last-mile efficiency. Customers can then save on transportation costs and improve efficiency even without owning an in-house fleet!