Today, the on-demand delivery culture is driving businesses to adopt different strategies when it comes to their operations. After all, in the tech world, everybody wants to work faster, smarter and more efficiently.
This is why many companies choose to redesign the way they operate on a daily basis, cutting extra steps from their workflows to give better results to clients. Today, on-demand delivery software solutions are placed at the centre of this culture.
This creates a strong relationship between customers, deliverers and businesses on a real-time basis, facilitating faster deliveries, improved operational management and enhanced customer satisfaction.
According to Stanford Business, “last-mile delivery involves three main entities — customers, merchants, and delivery providers — each with their own set of expectations and challenges.”
To change how businesses operate today, there are a series of solutions that allow companies to streamline operations, keep better tabs on merchandise and track where your spending is going.
But with features like route optimization, real time alerts, access to analytics and data that help speed up the process, as well as live tracking of the delivery and importing spreadsheets with just a few clicks, you can rest assured that your speed and productivity will increase considerably.
From increasing efficiency in the way you deliver items to being able to determine the most optimal route for your upcoming delivery, CarPal uncovers the top 5 benefits of using a delivery management software.
Delivery Management Software Benefits
1. Go paperless
Going completely digital means saying goodbye to stacks of paperwork. Although many logistics companies and drivers in the business are still resistant to tech, times are changing fast and anyone who wants to work more efficiently will need to integrate new technology in the way they work.
The advantages? Your daily operations don’t have to be manual anymore; after all, to succeed, integrating a delivery management software into your operations is absolutely detrimental into how you want to compete in the current e-commerce market. Think more visibility into daily delivery operations for your team, electronic proof-of-delivery and e-signing as well as having complete control of daily tasks.
2. Route optimization
Most of the times, inefficient routes are the cause of badly managed time hence avoidable delays for the customer. With accurate algorithms which ensure that drivers complete most deliveries in the least amount of time, you will be able to create a truly advanced end-to-end delivery platform, reducing fulfillment costs whilst delivering a top-notch experience.
By measuring driver availability, location proximity and delivery traffic conditions, you can optimize the routes for your drivers and create a smart and efficient delivery route.
For instance, CarPal has integrated Google Maps API in both the admin panel and driver app, which means you can track the location of your drivers. The dashboard also has features to automatically record delivery time, distance, pick-up and drop-off location.
3. Real-time visibility
Around ten years ago, being able to track and trace goods in real-time was a prospect for the future. But today, with the aid of modern technology, businesses and consumers have unprecedented real-time visibility into the status of their order.
This translates into businesses adapting to consumers’ needs, not only by delivering fast but also by delighting customers along the way. In order to be successful in this competitive industry, more companies choose to build an infrastructure which will help streamline operations. By having access to real-time information, companies will find it easier to prevent and fix inefficient processes on-the-go.
4. Customer communication
Constantly keeping the customer in the loop with notifications throughout the delivery process ensures a professional and satisfactory experience for both parties. Also, notifications which are available in transit and on delivery of their order ensure that the customer is available at the time and place of delivery hence allowing the delivery process to be smooth.
5. Access to analytics
By having direct access to data recorded from the orders and drivers, your company will have insight into the delivery operational flow. By keeping track of your data, not only can you monitor your entire fleet smoothly, but also check the driver performance, so you know how to better manage them in the future. This is an important feature as you can gather information on your customers and customize your services based on their requirements.