Did you know that at least 20-25% of consumers would be willing to pay significant premiums for a same-day delivery? This is why, to close the gap between customer satisfaction and businesses, companies choose to change their operations and ultimately how they work by integrating a delivery management software in their operations.
Investing in an on-demand delivery software is important as it will help reach and retain customers by providing a superior experience. To stand out in this competitive market and, at the same time, improve efficiency and productivity, your company needs a comprehensive solution.
Ready to change the way you operate as an organization and with your customers? Start leveraging your existing platform by integrating new technology to compete in the on-demand economy.
Here are the features you should be looking for in a delivery management software.
1. Real-time tracking
To provide a top-notch service, companies have to provide customers the options to track their deliveries at all times as well as enable alerts en route. Providing instant access to the driver’s location is crucial to providing a great customer experience.
With this feature, you’ll be able to track your fleet in real-time and access records for all your past orders. Viewing the exact route taken and analyzing the pick-up and drop-off timings for each order are important elements as they’ll offer the transparency you need to have leaner daily operations.
2. Integration options
As the on-demand economy is getting more competitive, many companies have already implemented a system that allows them to track and monitor their bulk deliveries. But to have access to a more holistic product, companies need to ensure they take on a modular approach to enhance their existing system with other features they might need in the future.
For instance, CarPal’s system can be white-labeled to suit your business needs by offering an API available for integration with your existing systems.
3. Order management
Order management is centerpiece to any on-demand delivery solution as it allows your teams to have access to an interface where they can schedule driver pick-ups and deliveries. This feature saves you time, helps keep an overview on all orders and tracks potential delays for on-demand and scheduled deliveries. This feature is important as it offers a complete end-to-end visibility of the delivery business.
4. Intuitive driver app
Your workforce is a key component in the entire delivery process. Some important elements to consider when it comes to your drivers are the ability to assign tasks directly on-the-go and track them in real time. Also, through the app, your drivers can have access to information they need to perform successful deliveries as well as add notes, get signature proofs and upload images as part of the workflow.
With an interactive analytics page, you’ll be able to view historical data on orders, drivers and customers in actionable graphics, making it easier to identify peak hours, seasonality, as well as forecast future delivery needs. This is valuable insight into how your can manage orders in the future as well as gain great feedback that’ll help you better coordinate jobs with your staff.