The article has been originally published on TradeGecko
Demand for automation, personalized workflows and streamlining complicated operation processes have strongly contributed to a shift in how businesses have to operate today — and the on-demand delivery sector is booming considerably, creating a tight relationship between consumers and businesses.
As such, more companies need to level up their services and integrate innovative technology such as a delivery management software in their business models, helping to make deliveries more efficient and personable.
In the last-mile sector, there are challenges that companies need to overcome like lack of visibility, allocation of drivers and speed as well as inefficiency, which means businesses will not only have to incorporate new technologies into their supply chains, but also adopt new strategies so they don’t risk becoming irrelevant in this competitive market.
But re-imagining logistics requires adaptability and constantly ensuring you are aware of what the trends are in both the last-mile and tech environments.
When real-time tech is coupled with traditional logistics business models, the result can be an intuitive, agile delivery operational workflow that will improve the performance of your business while allowing you to save cost at the same time. Here’s how.
1. Tracking on-the-go
To help companies keep up with increasing demands, tech is transforming the supply chain considerably, offering more insight into what is happening at any time in the delivery process. Real-time visibility allows companies to identify potential issues and correct them before they become major problems.
Live tracking solutions which are fully integrated with digital devices are a game-changer as they allow companies to leverage technology to extend the visibility into the order until the last step of the process.
With this kind of next-gen infrastructure in place, businesses can streamline the delivery process, as well as establish and maintain a competitive advantage in the market.
2. Access to data analytics
The integration of real-time information into interactive analytics allows companies to benefit from additional businesses capabilities as well as increase delivery efficiency and hence attract and retain more customers.
Data is no longer a phenomenon in this day and age, hence analytics is one of the most critical requirements for any business. This is why many experts will emphasize the importance of leveraging analytics to gain insight and uncover patterns related to processes, customers and trends.
With the help of data, you can also learn how much time and money it takes to serve specific customers in certain parts of cities, resulting in better optimizing routes that is also cost-saving. You can also forecast the likelihood of service issues due to disruptions or unexpected demand spikes.
This approach can take a brand to another level, turning the delivery experience into a starting point towards understanding and delighting customers.
3. Smart route planning
Most of the time, inefficient routes can cause disruptions and ultimately you’ll end up poorly managing your time. With accurate algorithms which ensure that drivers complete most deliveries in the least amount of time, companies will be able to create a truly advanced end-to-end delivery platform, reducing fulfillment costs whilst delivering a top-notch experience.
The route optimization feature generates the most optimal route for the vehicle on-the-go, and with a single click, the rate will also be reduced accordingly. The route optimization feature communicates in real time with mapping interfaces to generate an accurate estimated time and rate.
4. Efficient order management
Order management is centerpiece to any on-demand delivery solution as it allows companies to have access to an interface where they can schedule driver pick-ups and deliveries. This feature saves you time, helps keep an overview on all orders and tracks potential delays for on-demand and scheduled deliveries. This is important as it offers a complete end-to-end visibility of the delivery business.
5. Customer satisfaction
With the help of modern technology, both businesses and consumers have unprecedented real-time visibility into the status of their order. With live notifications which keep consumers informed, businesses are not only adapting to consumers’ needs by delivering in a timely fashion, but also by delighting them throughout the process.
In order to thrive in this competitive industry, companies need to learn to adapt and build an infrastructure which will ultimately help them streamline operations. By having access to tech, companies will find it easier to prevent and fix inefficient processes on-the-go!