A delivery management system provides drivers with an intuitive app, which allows them to get notifications of new assignments, suggestions for the best routes, as well as have access to collect signatures and photos as Proof of Delivery to have a smooth delivery experience.
In traditional last-mile delivery, one of the biggest challenges remains to accurately manage your resources; these include delivery staff, vehicles, and drivers.
For many companies, being in full control of their operations is essential, which is why the idea of owning a fleet or even working exclusively with a delivery partner seems to be the preferred solution.
However, there are limitations to this business model, which include relying on your own fleet which reduces the chance of workforce growth as soon as the business demands it.
Many of the hurdles about choosing the right strategy for your delivery operations can be solved with tech that helps partner companies, partner fleets and partner drivers to operate successfully in an open and flexible environment.
How does a delivery management software help you manage resources?
Properly managing drivers could be one of the major step forward towards making the entire delivery management ecosystem more responsive and sustainable. This will result in improved turnaround times, faster delivery authentication, reduction in detention times, and improved vehicle/driver utilization.
A delivery management software offers features like route optimization to channelize route planning protocols, optimizing their movement, bettering their estimated time of arrivals, both to reach the retail outlets from distributors, and reaching the consumer on-time.
For instance, route optimization and live tracking features have proved to be beneficial for big companies like Amazon and Alibaba, which helped them better track and optimize their omni-channel strategies to ultimately minimize any friction between their services and customers.
This idea shows that technology can used to optimize routes in real-time and ultimately improve the delivery process by literally having an overview of the entire last-mile delivery segment.
By assigning tasks to drivers and ensuring they are taking the right routes, companies can fix the gap between expectations and execution both on the customer perception end, as well as their very own strategic planning end.
Identify how under-resourced or over-utilized your fleets are
With the help of a delivery management software, you can identify how under-resourced or over-utilized your fleets are, and even forecast future deliveries.
By managing orders and matching the best available driver, you can bring delivery costs down and gain more control over your own delivery fleet as well as have the ability to tap into third-party drivers, without actually having to purchase any vehicles or hire additional staff.
What’s more, in order to have a good overview of your deliveries, you will no longer have to prepare everything manually, but make use of automated features like live tracking, route optimization, and reporting to help your team collaborate efficiently and have a built-in process for allocating and managing resources to your deliveries.
Efficient order management
Planning orders and properly assigning them to your fleet of drivers ensures that all your deliveries follow the most optimized route which would result in ROI saving in the form of cost and time.
During peak seasons or when experiencing an influx on-demand requests, companies find it difficult to manage the surge in orders, so the challenge that arises is whether or not to hire additional drivers for their very own fleet.
Improving the last-mile delivery is one of the top priorities for logistics companies, and more companies aim to build good infrastructures in order to optimize the speed, cost and flexibility of their operation.
If we’re talking about hiring contractors, companies will have to find alternative ways and explore delivery solutions which help them better manage multiple fleets to deliver the optimal delivery experience for their customers.
Automation is key
A delivery management software uses predictive analysis to schedule deliveries, and automated order management is the centerpiece to any on-demand delivery solution as it allows companies to have access to an interface where they can schedule driver pick-ups and deliveries.
Automation saves you time, and through a software, you can easily keep an overview on all orders and tracks potential delays for on-demand and scheduled deliveries. This is important as it offers a complete end-to-end visibility of the delivery business.
To reduce the cost of movement, companies will make use of tech that provides features to better manage orders and resources and have access to real-time data. This will result in shorter delivery times, improved turnaround times, faster delivery routes and reduction in rates.