In order to optimize last-mile delivery operations, companies will have to turn their challenges into opportunities and gain full control to track exactly which items are on which trucks and where they are on their routes for a better delivery experience.
As the last-mile delivery trend is becoming the norm, a lean delivery management software is required to eliminate manual processes, reduce costs, and increase responsiveness.
With recurring issues like no control and visibility over deliveries and drivers, and miscommunications with suppliers, logistics managers need to react quickly and rewire the way they work to keep the delivery process smooth and efficient.
Companies often become vulnerable to disruptions when they don’t have a full view of their operations. This can be a matter of poor visibility among orders, or not having adequate transportation flexibility to route deliveries when the demand is high.
It’s a fact that in this ever-competitive market, even a short-term last-mile delivery disruption can have long-term consequences if not handled quickly and effectively.
Companies are working on optimizing internal logistics processes from order placement to time and driver management to compiling reports, and being a lean infrastructure featuring automated and fully integrated workflows.
But the question is what happens after the item leaves the location? This is a common challenge many logistics players face.
There is a lot of manual work involved in optimizing last-mile delivery that shouldn’t be daunting; instead this opens up potential for organizations, which can result in reduced costs and better order management.
Unpredictable demand? Build a resilient last-mile delivery ecosystem
Unpredictable demand, new consumption patterns and customers’ need for transparency have deeply impacted the delivery world, which means that it’s never been more important to maintain an agile, flexible last-mile delivery ecosystem to gain yourself a competitive advantage.
A key element of a resilient last-mile delivery ecosystem is having access to end-to-end visibility, the ability to track items at every point at each stage of the delivery and the tools to spot potential issues during the process.
Visibility through live tracking helps businesses respond to major external events and bridge the gap between the control tower and your fleet of drivers.
Lack of overview? Gain last-mile delivery transparency and control through tech
It’s a known fact that a successful workflow needs to have an end-to-end overview , and lack of control is perhaps one of the most common challenges logistics companies have right now. Having access to data visibility across your extended supply chain network at every tier enables early warnings about disruptions across the extended trading network.
An early warning allows you to mitigate supply disruptions before operations and performance are negatively impacted. Enabling real-time visibility and alerts across multiple tiers requires the right technology and expertise.
Focus on communication on-the-go
External collaboration and communication help manage the response when the unthinkable happens. Without collaborating with your staff, contingency plans are isolated from key suppliers and distributors, prolonging recovery efforts and disappointing customers.
Be prepared with an intuitive response plan
Last-mile delivery disruptions cannot always be predicted, so evaluating potential outcomes before they actually occur can make or break a response plan. Risk management processes provide the information and communication platform needed to assess and manage situations as they occur.
A holistic view of data and information empowers organizations to expedite or make existing deliveries more efficient. This results in fewer delays and an overall improved service level!