With outdated, manual methods of performing deliveries, the logistics industry seems out of date. But with the use of an automated last mile delivery software, companies can easily cut extra steps from the process and streamline their operations efficiently.
Here, we unveil how businesses can streamline workflows to deliver better – literally.
Customer engagement and satisfaction
It may be old news that Southeast Asia is a hotbed for e-commerce, but with each new survey, there’s a surge in the number of digital shoppers.
What’s interesting is that not only do we live in times when shopping via mobile devices has become the norm.
According to ecommerceIQ, a market research portal dedicated to e-commerce in Southeast Asia, “60% of digital shoppers in Southeast Asia rank “experience” as a bigger factor than “price”.
This means that when it comes to deliveries, more and more consumers want to be empowered. They want a topnotch experience — from the moment of purchase to the delivery itself.
According to a report on the future of last-mile by Mckinsey & Company “20 to 25% of consumers would even pay significant premiums to receive their items on the same day.”
It’s a fact that the future of last-mile delivery is highly dependent on the evolution of e-commerce, which is why the way companies should operate today has to change dramatically.
Today, one of the biggest drivers of this change has been the growth of online retail, which is growing exponentially, with an immense surge in the number of digital buyers in Asia Pacific alone.
This fact puts things into perspective for on-demand delivery, as businesses can choose to empower customers by delivering fast as well as offering transparency and visibility into the process by going digital as well and allowing tracking and tracing purchases every step of the way.
Integrate a highly intuitive software in your workflow
To close the gap between customer satisfaction and businesses, companies can change their operations and ultimately how they work by integrating a last-mile delivery management software in their operations.
We live in a time of perpetual change, so the need to streamline operations and create more efficiency in your workflow represents one of the greatest drivers of competition.
As more companies switch to e-commerce, the volume of online orders increases considerably hence businesses need to find a way to better manage their operations in order to tackle the challenges of the online era.
In order to flourish and scale, companies have to take a closer look at their logistics operations and really understand what needs to be changed in order to meet the needs of today’s empowered consumers.
For instance, CarPal offers a delivery management solution that allows businesses to control the whole supply chain without (fully) owning it. Some of the immediate features that will help streamline your company’s operations are efficiently dispatching orders, tracking driver movement, offering an analytics module to make faster decisions as well as customer management.
Data aggregation for analysis and optimization
Smart use of data is essential to winning the last-mile delivery sector. For instance, the use of data in route optimization offers the ability to optimize each driver’s daily route.
This can be done by identifying peak hours, seasonality, as well as forecasting future delivery needs. By using a last mile delivery software, the aim would be to ensure more accurate and efficient planning for future deliveries. Gathering data can also be used for creating more efficiency around managing staff on the ground.
Real-time tracking and management
Live tracking solutions which are fully integrated with digital devices are a game-changer as they allow companies to leverage technology to extend the visibility into the order until the last step of the process. With this kind of next-gen infrastructure in place, businesses can know which driver has a certain item and where it is at all times.
These practices are designed to streamline and better manage the delivery process, as well as establish and maintain a competitive advantage, and ultimately generate new and recurring business!