For many businesses, creating a delivery network, coming up with a designated fleet and hiring the right staff to manage the delivery operations is incredibly complex. The costs associated with investing in vehicles, hiring and managing staff quickly adds up – and what’s more, an important amount of time is needed to ensure efficient delivery operations.
Instead of businesses dedicating so much time and resources to delivery, they can choose to outsource their items to a delivery company, only paying per individual delivery and tapping on a fully-scalable system.
As we know, the quality of delivery services makes or breaks the customer experience. And an outsourced service partner provides you with high expertise support that understands exactly how to plan, schedule and expedite the delivery so that your delivery operations will achieve the fulfilment rate you have set.
At the end of the day, the end goal of outsourcing your deliveries is to create a more efficient workflow for your company!
Tap on flexibility
By making on-demand delivery a quintessential part of the business, you can definitely tap into a more effective way to operate a business without the hassle of arranging deliveries yourself.
The key to building successful operations is to keep the customer at the centrepiece of your business so that all efforts are directed towards improving their experience.
To offer that kind of frictionless experience, the solution would be to tap on a 3rd party delivery partner which works with technology that transforms the manual process into digital workflows and offers a high level of visibility into orders.
Now it’s a simple matter of letting the outsourced provider know what you need and knowing you can deliver the service your customers expect and demand.
To up their game, companies should start to consider this fast and convenient delivery strategy to grow and succeed, and the answer might be rolling out their own same-day delivery option.
Cut cost and save time
It is a misconception that working with a third-party local courier service can increase the cost of delivering your company’s items. The truth is that a local delivery service can help you save valuable time and money. No longer having to manage a fleet of delivery vehicles or pay driver salaries can free you up to focus on growing your business in other areas.
Schedule and optimize
Maintaining a schedule for your delivery staff and an active fleet is hard work and can result in wasted money. For example, if you have a driver scheduled for the day, but only need to do a delivery every few hours, you are probably paying for the idle time when the driver waits for the next delivery to be assigned to him.
Many of the hurdles about choosing the right strategy for your delivery operations can be solved with the help of a reliable delivery partner, partner fleets and partner drivers to operate successfully in an open and flexible environment.
A delivery management company would help to properly manage drivers hence taking you one step forward towards making the entire delivery management ecosystem more responsive and sustainable. This will result in improved turnaround times, faster delivery authentication, reduction in detention times, and improved vehicle/driver utilization.
If creating and managing a delivery platform weren’t enough, having the bandwidth to manage customer support of that service is an entirely new issue. Together with outsourcing the actual delivering of items, businesses are able to tap into customer success team as well, taking another item off the full plates of busy people.
This means that together with perfecting your delivery operations, you can be assured of the success of your deliveries through another unique touchpoint – an experienced customer support person who can help create a good experience for your company. This way, you can rest assured that all steps of the delivery operations are handled in a professional way.