FAQ

How can I talk to you guys?

We are available via the chat function on our website or email. We reply fast!

What can I have delivered?

Basically any item that can (decently) fit into a vehicle. Obviously, we don’t transport any illegal item.

When can I use CarPal?

CarPal operates 18 hours (between 6 am and midnight) a day, 7 days a week, 365 days a year.

For early-morning and late-night orders, we strongly encourage you to place your orders as early as possible to avoid disappointment.

How do I place an order?

We created a short demo here.

Can I request a specific CarPal?

You cannot request a specific CarPal at this time. We will always dispatch the best CarPal for the job, ensuring your delivery arrives as quickly as possible.

Where can I use CarPal?

We are currently active in Singapore. We will add more cities soon.

Do you have cash-on-delivery?

Yes we do. Please contact your account manager directly first to discuss the options.

How much does it cost?

Delivery fees are determined by the distance and estimated time from pick-up to drop-off and the capacity of the platform. You can get a quote here. We’ll tell you what the charges are before you hit the ‘request’ button.

We have corporate- and flat rates available if you have volume. Please contact your account manager to discuss the details.

How does payment work?

We currently offer online payment through PayPal or creditcard. We also have CarPal Credits for our regular customers. Saving you time and money.

More information regarding CarPal credits can be found here.

Who makes the deliveries?

Carpal drivers are personally trained by our team to complete deliveries in your city. When your delivery is accepted, you will receive an email immediately that contains the name and contact number of your CarPal driver.

How many CarPal drivers are available?

We currently have over 9000 registered CarPal drivers in our system.

Who accepts my delivery?

Deliveries are immediately assigned to the best possible CarPal driver. There is no “waiting” or “bidding” process. Our algorithm accounts for several different factors such as vehicle type, rating and more, to determine which CarPal driver is best suited for your job.

Do you have an API available?

Yes, we do. More information can be found here.